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Night Shift Customer Service Agent - Italian Speaking

extra holidays
Remote: 
Full Remote
Work from: 
Malta

Offer summary

Qualifications:

Fluent in Italian and English, Strong knowledge of Microsoft Office, Experience in customer service, None.

Key responsabilities:

  • Assist customers via e-mail, chat, and phone
  • Translate promotional texts and manage accounts

Betsson Group logo
Betsson Group Computer Software / SaaS Large https://www.betssongroup.com/
1001 - 5000 Employees
About Betsson Group
From a single slot machine in 1963 to being listed on Nasdaq Stockholm and holding gaming licenses in 22 jurisdictions, Betsson has come a long way. Today, we are a multi-national company employing some 2,200 people from 70+ nationalities in 17 locations. Betsson AB's headquarters are in Stockholm, Sweden, but the operational headquarters are in Ta' Xbiex, Malta. We refer to the operational subsidiaries as "Betsson Group". Betsson’s operational subsidiaries’ vision is to deliver the best customer experience in the industry. We offer casino, sportsbook and other games via gaming licences in several countries in Europe, South America, North America, and Central Asia. The business model is to offer gaming under 20+ brands, including Betsson, Betsafe, Nordicbet and Casinoeuro. The brands are operated on a proprietary platform, which is the core of the offer and the customer experience. Being a responsible operator in relation to customers, suppliers, authorities, investors and other stakeholders is a cornerstone of our business. Betsson is a member of the European Gaming and Betting Association (EGBA), ESSA (Sports Betting Integrity) and G4 (The Global Gambling Guidance Group).
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Job description

Are you a problem solver, excellent communicator and a people person? 
If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

The Wow 

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group we work with a Hyrbid Work From Home (WFH) model.

We want you to excel in the following:

  • Help both Italian and English speaking customers via e-mail, chat and telephone
  • Work together with your team to reach the best customer satisfaction (including other KPI's)
  • Translate promotional texts and/or customer surveys in your local language
  • Manage customer accounts 
  • Follow company policies and practices regarding player safety, protection, and responsible gaming
What's in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You're good at:
  • Communication written and verbal in both Italian and English
  • Strong Microsoft Office knowledge
  • Background in customer service, this can be face to face, online or via phone calls
  • Multi-tasking and time management 
Extra Awesome:
  • Previous iGaming experience 
  • Additional language skills
What we offer?
  • 28 Vacation Days Per Year
  • Relocation (including flights, bonus and accommodation)
  • Hybrid Model
  • Health & Life Insurance & Company Doctor
  • €300 Wellness Allowance
  • €300 Working From Home Allowance
  • Yoga & Sports Activities
  • Lunch Provided Monday-Friday
  • Company Discounts
  • Company Events 
  • Great Atmosphere & Betsson Values
Good to know:
  • Start date: Every second week, training is provided
  • Salary: The salary consists of a base salary and a bonus scheme.
  • Work hours: Night Shift
  • Location: Malta, St Julians
  • Generous relocation package offered

 

 

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Required profile

Experience

Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Account ManagementLanguage Education

Other Skills

  • Customer Service
  • Microsoft Office
  • Communication
  • Problem Solving
  • Time Management
  • Multitasking
Are you interested?

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