Ometria is a customer data and marketing platform that helps retailers increase CRM revenue by sending personalized marketing messages throughout the customer journey.
Our solution combines the data unification and customer insight of a CDP with a cross-channel marketing orchestration platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.
Ometria’s proven approach to accelerating revenue – our Retail Success Model™ – is a first-of-its-kind data science model for driving CRM growth in retail. It combines four proprietary AI algorithms that analyse a retailer’s CRM performance and deliver a bespoke marketing plan for reaching their revenue goals.
We are trusted by the fastest-growing retail brands in the world such as Steve Madden, MADE.com, Hunter, Rhone and Pangaia.
We have a team of over 130 Ometrians based in London, US and Southampton and we have raised over $70M from leading venture capital funds across the world such as InfraVia Capital Partners and Octopus Ventures.
Outcomes:
- Own Full Project delivery in target timelines, managing multi-level stakeholders on an enterprise team
- Positive integration-related client sentiment - Ensure customer retention and positive integration-related sentiment by delivering fast and effective onboardings and ongoing integration projects.
- Help hire, onboard and train other team members.
Your responsibilities:
Run onboarding with clients guide through technical integration, though the set up of marketing channels including Email, SMS, push notifications
Prepare project and integration times
- Education - you will become an expert in the Ometria platform and its integration. This will enable you to guide internal teams and the client through the onboarding processes as well as other projects.
- Project kick-off and planning - you will prepare and present detailed project and integration plans with timelines and deliverables to clients, and ensure that internal teams are aligned on the plan.
- Client Training - Train clients on the Ometria platform
- Client requirements - you will work with the client and internal teams in preparing detailed specifications and take responsibility for reviewing and approving them.
- Client contact and satisfaction - you will act as the main point of contact for the client, ensuring that an exceptional level of service is delivered. Your efforts will ensure we maintain a consistently high standard of feedback and Net Promoter Score.
- Project tracking and reporting - you will be responsible for ensuring projects are delivered on time, to specification. This will involve coordinating other roles and internal teams, and guiding the client through their responsibilities in the process.
- Leadership
- you will help hire, onboard, train, mentor, and monitor new team members.
- you will design and maintain training documentation, identifying and addressing knowledge gaps.
- you will regularly seek feedback from the team on what is and isn’t working, and you will suggest initiatives that tackle pain points, increase productivity, and promote happiness across the team.
- you will participate in product update meetings, and ensure that updates from these sessions - along with other important company updates - are shared and understood by the rest of team.
- you will work with other teams as required, acting as a subject matter expert and inputting into process improvement initiatives.
About you:
- Experienced - you have at least four years’ experience managing multiple technical projects. If you have delivered this work for retail clients that’s a plus, but not essential. Equally experience working with a marketing automation company and/or email service provider is advantageous but not essential.
- Incredibly organised - you are able to juggle multiple tasks at the same time, and can both prepare and execute very detailed project plans.
- Excellent communicator - you can communicate confidently and authoritatively with a wide variety of stakeholders.
- Influential negotiator - you know how to work with internal resources that get pulled in many different directions.
- First class customer service skills - you know how to make clients happy, and go out of your way to achieve this.
- Data literate - you are comfortable working with, manipulating and interpreting data sets, and have experience working with tools such as Excel.
- Able to work under pressure - you are comfortable working in a fast-paced environment, and can juggle multiple tasks at the same time.
- Good leadership skills - you know how to train, support, and motivate colleagues, and you know how to put the right tools in place to enable this.
- Focused on improvement - you are passionate about making things work better, and proactively take steps to implement initiatives that will enable the team to be happier and more productive.
The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment.
We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, age, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Benefits
- 30 days holiday + 1 day on your birthday (plus bank holidays)
- Mental Health Support (Spill, Calm)
- Cycle to work scheme
- Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection)
