ServiceNow Manager

Description

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking for a ServiceNow Manager who wants to continue to learn in order to allow our company to grow. This is a remote position with a Monday – Friday day shift.  

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary:

The Manager, ServiceNow will lead a team focused on ensuring the stability and efficiency of the NeoGenomics’ ServiceNow platform. In this hands-on role, this position will work directly with the team to handle application maintenance, manage platform support, and integrate and maintain new technologies. The Manager, ServiceNow will also oversee and coordinate the efforts of external resources and play a critical role in ServiceNow software releases. Strong technical skills are crucial for effectively managing routine configuration and enhancement requests.

Responsibilities:

• Lead and mentor a team dedicated to maintaining the NeoGenomics’ ServiceNow platform
  Foster a collaborative and productive team environment
• Oversee and participate in the ongoing maintenance of the ServiceNow platform
• Ensure the platform’s stability and performance through regular updates and issue resolution
• Manage instance security, user/group access lists
• Manage and address support incidents related to ServiceNow applications
• Implement and oversee incident response and resolution processes

Experience, Education and Qualifications:

• Bachelor’s degree in computer science or related field required
• 5+ years of experience with administration, configuration, and scripting on the ServiceNow platform
• 5+ years of experience in IT environment
• ServiceNow Certification Strongly Preferred
• Experience in successfully managing a team of analysts
• Strong working knowledge of ServiceNow, performing day-to-day support, administration, and maintenance on the ServiceNow platform across all modules and applications
• Demonstrated knowledge of employee service centers, IT, NOW mobile, Employee Data Management, Workplace Service Delivery, Strategic Portfolio Management, and CMDB modules
• Ability to perform core ServiceNow configuration tasks such as creating workflow, configuring alerts and notifications

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.