Documentation Specialist

TSpi is seeking a qualified IT Technical Writer to join our team. The selected candidate will support IT Service Management leaders, Help Desk, System Administrators, and Application Developers supporting a government agency.

Key Responsibilities:

• Facilitating stakeholder meetings to define and capture requirements, processes, and metrics
• Produce technical documentation, SOPs, and user guides
• Help to develop a Process Asset Library to index and store documentation
• Reviewing, editing, standardizing, and applying templates to existing documentation
• Identifying needed documentation, and working with management to assign, schedule, track, review, and intake new documentation for review and addition to Process Asset Library
• Working with SMEs to develop documentation and training materials
• Support training activities such as communications, coordination, planning, documentation development
• Other duties as assigned

Required Qualifications:

• Minimum 2 years’ experience working as an IT Technical Writer or related role
• Minimum 1 years working in an IT environment
• Ability to analyze and synthesize complex science processes into user friendly documentation and/or business requirements working with the ITSM Manager
• Strong technical aptitude–ability to quickly learn new concepts and tools
• Excellent writing, editing, and proofreading skills
• Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
• Ability to work quickly, efficiently, and multi-task
• Experience creating infographics to more clearly communicate workflow processes and abstract topics

Preferred Qualifications:

• Understanding of ITIL v3 or v4 and/or PMBOK
• Experience preferred working with Agile/Scrum software development teams