Sales and Support Specialist

This is a remote position.

Job Description

Are you ready to embark on an exciting career that blends customer support with sales in the fast-paced world of telecommunications? We’re seeking a talented and motivated Hybrid Customer Support and Sales Representative to join our client’s team. In this role, you’ll be the voice of the company during evening and weekend hours, providing crucial support to customers while identifying and capitalizing on sales opportunities. You’ll use cutting-edge tools to troubleshoot issues, confirm service availability, and close deals in real-time. If you’re passionate about technology, have a knack for problem-solving, and thrive in a dynamic environment where no two interactions are the same, this position offers the perfect blend of challenge and reward.

Responsibilities

• Serve as the primary point of contact for customer inquiries during evening and weekend hours, providing exceptional support and troubleshooting for telecommunications services
  
• Utilize advanced mapping tools to quickly confirm service availability for potential customers, enhancing the sales process
  
• Generate and send accurate sales quotes through Hubspot CRM, ensuring prompt responses to customer inquiries
  
• Conduct strategic outbound sales calls during slower periods, maximizing productivity and driving revenue growth
  
• Perform targeted customer retention calls to strengthen client relationships and reduce churn
  
• Identify and capitalize on upselling and cross-selling opportunities during customer interactions
  
• Maintain meticulous customer records in the CRM system, ensuring data accuracy and facilitating seamless handovers to the daytime team
  
• Collaborate effectively with colleagues to ensure consistent, high-quality customer service across all shifts
  
• Stay updated on product knowledge and industry trends to provide informed recommendations to customers
  

Requirements

• Proven experience in telecommunications sales or customer support, with a track record of exceeding targets
  
• Sales and Customer support experience required
  
• Proficiency in using CRM systems, particularly Hubspot, and the ability to quickly adapt to new software applications
  
• Strong problem-solving skills and the ability to think on your feet in high-pressure situations
  
• Sales-oriented mindset with a passion for turning service interactions into revenue opportunities
  
• High school diploma required; bachelor’s degree in a related field preferred
  
• Enthusiasm for telecommunications technology and a commitment to staying current with industry developments
  

Benefits

Independent Contractor Perks

• Permanent work-from-home
  
• Performance Incentives
  
• Immediate hiring
  
• Steady freelance jo