Remote Part-time Life Insurance Administrator

This is a remote position.

• Management of admin mailbox, responses and necessary actions
  
• Providing invoices – bulk, individual request as and when requested
  
• Emailing payment receipts
  
• Receiving and allocating payment confirmations
  
• Responding to broker and admin queries:
  
• Follow up on payment receipts
  
• Providing the last 4 digits of credit card details
  
• Providing new payment links and one-off payment links
  
• Change of premium frequency
  
• Checking and advising the reason clients are unable to establish payment mandates.
  
• Debtor management:
  
• Sending reminders to monthly outstanding premiums
  
• Checking debtor list to ensure, reminders are sent before policy is lapsed for non-payment.
  
• Scheduling policy cancelations
  
• Dealing with Declaration of Insurability – scenarios where policy lapses due to non-payment but the client wants to continue.
  
• Checking failed payments with Flywire (system).
  
• Checking the reason and getting back to clients/brokers.
  

Requirements

• Completed financial or business qualification
  
• Experience loading multiple payments on banking platforms
  
• Proficient across Microsoft Office and Google suite.
  
• Tech savvy, experience working on systems such as Flywire
  
• Organised
  
• Excellent attention to detail
  
• Poven track record of quality communication ability
  
• Good email communication skills
  
• Respect for timelines and experience with deadline management
  
• ​Self-motivated
  

Benefits