Director, Service Business Operations - REMOTE

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Director of Service Business Operations for Leica Biosystems is responsible for leading the Service Sales team, overseeing all activities related to service sales management, optimizing operational processes, and driving strategic growth initiatives.

This position is part of the North America Selling Unit located in Deer Park, IL and will be fully REMOTE. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

Reporting to the Senior Director of North America Service, the Director of Service Business Operations will be responsible for maintaining a proactive understanding of industry trends and competitive positioning, leveraging this knowledge to drive strategic improvements. This person will also be involved in defining value propositions, developing marketing materials, managing service margins, costs, and pricing strategies. If you thrive in a strategic role and want to work to build a world-class Commercial organization—read on.

In this role, you will have the importunity to:

• Service Sales Management: Oversee and drive the service sales team to achieve revenue targets and ensure customer satisfaction. Develop and implement strategies to expand service offerings and capture new business opportunities.
• Manage and optimize service delivery processes to enhance efficiency and profitability. Implement best practices and continuous improvement initiatives to streamline operations.
• Ensure compliance with industry standards and regulations. Align service business operations with overall company goals and objectives.
• Conduct thorough market analysis and assess the Total Available Market (TAM) to identify growth opportunities. Stay informed about industry trends, competitor activities, and customer needs. Utilize market insights to inform strategic decisions and business plans.
• Prepare and deliver presentations to senior leadership, showcasing performance metrics, strategic plans, and value propositions.
• Collaborate with marketing and product teams to refine messaging and positioning, and to develop marketing materials that effectively communicate service benefits and drive customer engagement.
• Monitor and manage service margins, cost of service, and set appropriate pricing strategies to maintain profitability. Collaborate with finance and sales operations teams to develop pricing models and discount structures.

The essential requirements of the job include:

• Bachelor’s degree with 5 years of experience in service sales, business operations, or a related field, with at least 10 years in a leadership role OR Master's degree with 3 years of experience in service sales, business operations, or a related field, with at least 5 years in a leadership role
• Proven track record of achieving sales targets and driving business growth.
• Strong understanding of service delivery processes, operational efficiency, and profitability management.
• Ability to conduct market analysis and develop strategic plans.
• Proficiency in CRM software, Microsoft Office Suite, and data analysis tools.
• Demonstrated experience in developing marketing materials and value propositions. Strong financial acumen and experience in managing margins, costs, and pricing strategies.

Travel Requirements:

• This position requires up to 25% travel.  Travel will primarily be domestic, mainly to visit the Deer Park, IL office on a monthly basis. Travel may occasionally be international.

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

The annual salary range for this role is $170,000.00-$210,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. 

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.