Associate Support Engineer, CPI/Payroll

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of united solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Associate Support Engineer, CPI/Payroll.  This is a remote position that can be based anywhere in the U.S.

Position Summary

This role of Support Engineer, SAP- Cloud Platform Integration (CPI) and SAP Payroll is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP global clients. Performs requirements gathering, replicates production issues, communicates with internal and external stakeholders, adheres to Service Level Agreements (SLAs), accurate time tracking, and ensuring appropriate utilization. Excellent communication skills required.

Essential Duties and Responsibilities within SAP CPI and Payroll modules and related business processes (integrated modules) in a Heterogenous SAP landscape:

• Level 3 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects
• Incident Management:
  • Analyzing bugs, defects in the production environment within SLA timelines
  • Replicating issues by coordinating with client business users and Rimini technical developers
  • Coordinate with business users regarding testing bug fixes in development and quality environments
  • Providing workarounds for high priority tickets while working on long-term solutions
  • Root cause analysis and documentations based on requirements to ensure continuous improvement
• Service Request Management:
  • Perform system maintenance and configuration
  • Produce How To documentation for existing configuration
• Enhancements / Projects:
  • Estimate enhancements the projects through various phases from gathering business requirements/developing/testing and deployment
  • Gathering and analyzing business/functional requirements and translating them into design specifications
  • Working experience on complex customization of programs, t-codes & reports
  • Writing unit test scripts and conducting unit and integration tests for customizations
  • Support User Acceptance Testing and participate in Cutover activities alongside post production changes and hyper care
  • Support the assessment of change requests (corrections, enhancements), proposing and developing solutions
• Taking business transition from incumbent vendors / client IT during new client engagement onboarding phase
  • Attending knowledge sharing sessions and producing documentation
  • Participating in Job shadow, Reverse Job Shadow phases
• Monitoring Alerts if any on client environment via Rimini Street based tools and/or client based tools and addressing them in a timely manner
• Ensure compliance with the client's IT processes
• Working on client support timelines
• Performance tuning of existing process to contribute on Continuous Improvement

Additional Duties & Responsibilities

• Other job related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities

Education

• Bachelor Degree in Computer Science or related field or equivalent experience.

Location

• Remote - U.S.

Language

• Fluent English is mandatory, any other international language is a plus.

Work Experience

• 6+ years in US Payroll and CPI
• SuccessFactors Employee Central is a plus

Required Skills

SAP CPI (Cloud Platform Integrator) Modules in SAP with the following additional functional capabilities:

• Plan, manage, implement, support, and/or monitor SAP integration solutions and middleware for on-premise, cloud or hybrid scenarios
• Plan and conduct customer workshops, design and build integrations and interfaces, create plans for Data Integration and Unit testing
• Utilize and apply best practices on projects based on experience and in consultation with experts
• Collaborate with the Functional and Business teams to understand requirements, issues and provide solutions
• Monitor and troubleshoot Process Integrations built in SAP PI/PO/CPI
• Communicate and work with support users to resolve application errors
• Document changes

SAP Payroll

• Gather requirements, configure, test and document client change or maintenance requests
• Monitor payroll processing, resolve issue and guide payroll team on data or necessary process changes
• Configure wage types, holiday calendars, work schedules, tax models, schemas and Personnel Calculation Rules

Nice to Have Skills

• SAP CPI At least 6 years experience is preferred
• Time Management configuration experience
• SuccessFactors Employee Central experience/replication experience
• Expert in designing and building robust integration solutions using PI/PO integration technologies
• Ability and hands-on preferred to integrate between various ERP and non-ERP applications
• Experience in handling BPM, BRM technologies and CPI integrations projects
• Should have worked on several SAP Standard adapters like File, SFTP, REST, JDBC, JMS, RFC, SOAP, IDOC_AAE, HTTP_AAE, MAIL, 3rdParty adapters
• Hands on experience on REST, RFC and JDBC look ups
• Hands on experience on java, UDF and XSLT mapping
• Experienced in configuring A2A, B2B and B2C Scenarios
• Experienced in configuring AS2 and EDI separator adapters
• Experienced in Translating of ABAP mapping to graphical / java Mapping
• Redesign ccBPMs: replace BPM by Adapter Modules (e.g. Async-Sync Bridge) or Collect BPMs
• Expert Understanding of SAP Proxy
• Good knowledge on SFTP server connectivity
• Good knowledge on SSL certificate setups
• Good knowledge on the Backend Systems (SAP ECC/ERP, CRM, SRM, etc.,)
• IDoc – WE21: New IDoc Port to connect with IDoc_AAE via RFC Destination type T (SAP Gateway)

Skills

• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with clients
• Strong knowledge of key application functionality, tables, and relationships
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• Ability to work from office and ability to work remotely from a home based office in a virtual environment

Preferred Qualifications

• ITIL v3 or ITIL v4 knowledge of working in Support Environment
• Working experience in Global Teams from different geographies & Supporting client time zone
• Working on-call & in shifts depending on nature of engagement
• Ticketing tool - Service Now or related tools experience
• Understanding of Traditional Project Management & Agile Project

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

Compensation is based on role, location, and level of applicable experience. 

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

The general salary range for this type of role is 90k - 113k depending on skills and experience.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.