Senior Sales Engineer

Say hello to opportunities.

 It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions .

This is where you and your skills come in. We’re currently looking for: The RingCentral CX Senior Sales Engineer is a technical pre-sales specialist, responsible for working alongside our Wholesale Channel Partners and end customers in Germany

A Customer Experience SE is expected to have in-depth knowledge of RingCentral’s Customer Experience & AI Portfolio, including RingCX OEM partners, and RingSense AI, as well as having a strong understanding of RingCentral’s UC portfolio.

Responsibilities

The primary objectives include working with partners and their customers to understand and translate their business requirements into solutions that can deliver business benefits. The role expects the RingCentral CX Sales Engineer to conduct partner enablement and training, carrying out remote and onsite product demonstrations, and solution validation via Proof of Concepts (POC) for sales opportunities. 

Additional responsibilities include but are not limited to: monitoring and supporting SE collaborative teams, managing customer feature requests and documents for the product team, lab testing, continued education on the platform and underlying technologies, and supporting related trade shows and events.

Coordinate and lead discovery sessions to understand the Customer’s business requirements and objectives.

To succeed in this role you must have experience in:

• Engage in business-led conversations, with customers and partners, to articulate the benefits that the RingCentral CX Portfolio of services will provide e.g. Revenue Generation Opportunities visa Cross Sell / Upsell, Operational Efficiency, and Cost Savings via Automation.

• Develop and cultivate relationships with partners, customers, sales and support teams, having the ability to flex your style within different audiences.

• Become a trusted advisor in the Sales and Pre-Sales community, providing world-class operational and technical support when needed.

• Help create repeatable Sales Support collateral and content, from Sales Playbooks, Verticalized Demonstrations, TCO Tools, Promotions and Campaigns.

• Provide industry, technical, and product insight to partners and customers to deliver maximum value for the RingCentral proposition.

• Perform innovative and business-led presentations for partners, customers, and prospects through technical demonstrations, product overviews and sales presentations. These should outline the expected CX and UX at all times.

• Develop and maintain an expert understanding of all RingCentral applications and products.

• Represent RingCentral at conferences, industry, partner and sales events when requested by the department manager in-line with the business needs.

•  Actively participate as a subject matter expert for certain products and technologies, providing consultative support to other Solutions Consultants in their area of specialisation.

• Provide direct support for the technical fulfilment of RFIs, RFQs and RFPs in their assigned territory.

• Manage all customer feature requests including documentation of customer requirements, prioritisation of all customer requests within each account, and driving development of key features with the product team.

• Responsible for continued education on the platform and underlying technologies

• Moderate travel within Germany is expected, as well as within the EU/UK.

• Being fluent in the German language is a must.

Desired Qualifications:

• Experience working in either a direct or a channel environment with pre-sales experience is a must.

• Typically, 8+ years’ experience in Contact Centre technologies, products and solutions with vendors such as Nice Incontact, Genesys, 8x8, Five9’s, Cisco, Verint, Cognigy, Google, etc. 

• 8 + years of experience serving in a SaaS (Software as a Service) environment, or equivalent, relevant experience.

• Knowledge and demonstrated operating experience in the following areas of specialization: Contact Centre, Workforce Optimisation, Voice, Video, Mobile Communications

• Ability to provide technical leadership to the Sales & Partner Account teams.

• Demonstrate ability to uncover, drive and transition opportunities

• Ability to work effectively on a remote basis.

• Ability to teach other members of the team and act as a mentor as required.

• Requires an action-oriented individual with a very strong initiative to be successful, especially working in a complex environment.

• Willingness to take ownership of opportunity related actions.

• Must be able to coordinate across various groups and functional teams.

• Ability to complete job responsibilities with minimal supervision.

• Ability to apply solutions, technology and products to a business opportunity.

• Understanding of customer communications requirements for enterprise business markets.

• Competitive knowledge including solution, technology and product offerings.

• Fluent in English (both written and verbal).

• Excellent written and verbal communication skills.

• Excellent presentation and demonstration skills.

• Excellent analytical and problem-solving skills.

• Excellent interpersonal skills and negotiating skills.

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.

• Experience with telecommunications network design, architecture, and support.

• VoIP, Mobile, or IMS Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc)

• Strong understanding of VoIP and data networking protocols including: SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.

• Some experience in Network Management, Operations, Security, Planning, Traffic Engineering and Implementation desired.

If you don’t tick all the boxes but think you have what it takes to become a successful RingCentral CX Sales Engineer we invite you to apply anyway. RingCentral’s priority is to have the right person for the job, regardless of the extension of his technical expertise.

What we offer: 

• Comprehensive medical and life insurance

• Pension match and ESPP

• Paid time off and paid sick leave

• Maternity and paternity leave

• Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace 

• Paid parental leave

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Employee bonus referral program

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re powering human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.