Service Desk Technician

Title:

If you have a passion for problem-solving, a customer-first mindset, and thrive in a fast-paced, high-impact environment, this is your opportunity to make a real difference supporting the warfighter and driving success on cutting-edge DoD systems. Join us in ensuring that our systems are always ready to support our mission, no matter where it's needed ---  we are looking to add an experienced Service Desk Technician (SDT) to our Joint Technical Data Integration (JTDI) program/team.

RESPONSIBILITIES:

• You’ll handle service desk incident and request management, ensuring smooth operations for a multi-service customer base and contributing directly to warfighter support. Your role will include managing service desk tickets, providing timely customer responses, escalating issues when needed, and ensuring system status updates. You’ll collaborate with a talented team across JTDI sustainment, deployed applications, and in-service engineering, helping maintain optimal system functionality. Your work will have a direct impact on systems supporting Naval Air Systems Command (NAVAIR), Naval Sea Systems Command (NAVSEA), Army Aviation, and Army Ground systems. You’ll support over 48,000 DoD personnel worldwide, including on both CONUS and OCONUS locations.
• As an SDT, you’ll monitor and maintain mission-critical systems such as weapon system web portals, automated data transfer applications, hosted virtual applications, and Splunk dashboard monitoring tools. You’ll be at the forefront of ensuring system readiness, providing proactive support for break-fix activities and maintaining communication with key stakeholders.
• Work across time zones to provide support for global DoD and foreign national customers, including at remote locations.  Use your technical expertise in IT systems, Windows-based platforms, browsers, and DoD PKI certificates to deliver top-tier support.  Apply ITIL best practices to ensure exceptional service management and service desk processes.  Deliver daily status updates and contribute to continuous improvement with feedback that drives the success of JTDI operations. Troubleshoot and escalate issues to the appropriate teams, ensuring that the right solution is reached quickly and effectively. Collaborate closely with the NHD team to refine processes, incorporating insights from customers, subject matter experts, and your own experience.
• Provide daily status situational report (SITREP) to contractor team lead or Project lead. Provide specialized reports to our customers on an as-needed basis.

BASIC QUALIFICATIONS:

Citizenship & Clearance: Must be a US Citizen. Must be able to obtain and maintain a DoD Secret Clearance.  

Education & Experience (& substitutions):  

• High School Diploma or GED & 8 years of experience.
• AA/AS Degree in IT/Related Technical field & 4 years of experience.
• BS Degree in IT/Related Technical field & 0-2 years of experience.

Software Expertise: Microsoft Office Suite

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in business or related Information Technology degree
• Ability to generate, edit, and brief reports to outline ticket data
• CompTIA Security + Certification

This position offers a flexible remote working environment for candidates living in Alabama or Maryland.

Scheduled Weekly Hours: 40 hours/week

Compensation: $57,000-75,000. The offered rate will be based on the selected candidate’s knowledge, skills, abilities, and/or experience and in consideration of internal parity.

Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels per internal policy or contractual designation. Additional compensation may be in the form of a sign-on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.

KBR Benefits​: KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule.  We support career advancement through professional training and development.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture.  These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company.  That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. 

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.