Senior Director, People Operations

The Opportunity

The Head of People Operations and Centers of Excellence (CoE) is a pivotal leader within the People Leadership Team, responsible for shaping and driving a high-performance, people-first culture amid ongoing transformation. This role will build a resilient, adaptable HR infrastructure that supports business growth, scalability, and the potential for acquisitions.

Reporting to the Chief Transformation Officer, this leader will oversee Talent Acquisition, Total Rewards, People Operations, and People Analytics, ensuring they operate as strategic drivers of business success. A deep understanding of private equity models and their impact on workforce strategy is a strong plus, as the company positions itself for growth and operational scale.

This is a highly strategic and execution-focused role, requiring a leader who thrives at the intersection of business transformation, talent strategy, and performance culture.

Other responsibilities include:

• Strategic Leadership & Partnership

  • Develop and execute a comprehensive HR CoE strategy that balances a high-performance culture with a people-first approach, ensuring employees thrive amid ongoing transformation.

  • Collaborate with senior leadership to drive data-driven HR decision-making, ensuring scalability, efficiency, and readiness for growth, including potential acquisitions.

  • Establish scalable, seamless HR processes that support business growth, talent retention, and operational excellence, ensuring alignment with the evolving needs of a private equity-backed environment.

• Talent Acquisition & Workforce Planning

  • Oversee the Talent Acquisition function, ensuring a strategic approach to attracting and retaining top talent.

  • Develop proactive, agile hiring strategies that support business scalability, DEI priorities, and evolving workforce needs.

  • Collaborate with business leaders and People Business Partners to ensure talent planning and workforce strategies align with long-term business growth, including potential M&A activity.

• Total Rewards & Compensation

  • Oversee compensation, benefits, and total rewards strategies to drive a high-performance culture, ensuring rewards are competitive and aligned with business outcomes.

• HR Operations & Systems

  • Lead and support the People Ops function, ensuring operational excellence, efficiency, and HR scalability.

  • Optimize HR processes, systems, and workflows to enable seamless, high-impact employee and manager experiences.

  • Implement HR automation and technology advancements to streamline onboarding, workforce management, and operational efficiencies at scale.

  • Establish a resilient HR infrastructure that supports organizational transformation, acquisitions, and rapid business growth.

  • Own the strategic direction and optimization of Workday, ensuring it effectively supports HR operations, data integrity, and business needs while driving continuous system improvements and automation.

  • Provide oversight for all HR systems, ensuring seamless integration, data accuracy, and compliance while identifying opportunities to enhance system capabilities to support business growth and workforce planning.

• People Analytics & Insights

  • Build a robust People Analytics function to deliver predictive insights and enable data-driven decision-making across all HR functions.

  • Provide leadership teams with real-time insights on workforce trends, engagement levels, and succession planning, ensuring proactive decision-making in a dynamic business environment.

The Team

Our People team includes People Business Partners, People Ops, IDEB, Employee Experience, L&D, Workplace and Culture, Talent Acquisition and more! We’re spread across the USA, Canada, UK, Spain and France and work with stakeholders across the entire business

What We Are Looking For

• Leadership & HR Expertise – Proven experience leading HR Centers of Excellence, ideally in a high-growth, global organization.

• People-First Mindset – Passion for employee experience, talent development, and culture-building.

• Strategic & Operational Excellence – Ability to balance high-level strategy with hands-on execution.

• Data-Driven & Analytical – Strong experience using people analytics and HR data to drive decision-making.

• Change Management & Transformation – Experience leading organizational change and HR transformation initiatives.

• Strong Business Acumen – Ability to understand business priorities and align HR strategies accordingly.

• Collaborative Leadership – A strong partner to executives, managers, and HR peers across multiple functions.

This role is ideal for an experienced HR leader with deep expertise in Talent Acquisition, Rewards, Operations, and People Analytics, looking to drive transformation in a dynamic, people-first organization. If you are a visionary leader who thrives on strategic impact and operational excellence, we’d love to hear from you!

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.