Partner Enablement Specialist

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About the Partner Enablement Specialist role…

We're looking for a highly organised and proactive Partner Enablement Specialist to join our Global Partner Program team. This role is ideal for someone passionate about supporting the operational processes to enhance the partner program experience and optimising internal workflows, ensuring high-quality delivery to both internal stakeholders and partners worldwide.

Reporting to the Senior Manager - Partner Enablement, you will be key in scaling and improving the partner program. Your responsibilities will include executing processes within the partner program function, enhancing service delivery to partners, and ensuring seamless collaboration with internal teams such as sales, partnerships, and finance.

In this role, you'll provide critical support to partners by responding to their queries, coordinating with the finance team for the monthly rollout of partner incentive payments, and assisting the partner program team with enablement and training materials. You’ll collaborate across departments to develop and implement global program processes that align with our business goals and program objectives.

Your primary focus will be ensuring partners receive top-level support, training, and resources, empowering them to succeed in their activities and fostering strong relationships that drive mutual success.

What you’ll do...

• Partner Support & Onboarding: Support partner queries and facilitate smooth monthly incentive payment rollouts in collaboration with the finance team. Assist with training and onboarding programs to equip internal teams with the knowledge and tools necessary for success.

• Sales Alignment: Work closely with sales teams to align marketing and enablement efforts, ensuring seamless collaboration, communication, and the delivery of relevant sales tools and resources.

• Reporting: Understand data and reports to share insights back to key stakeholders.

• Cross-Functional Collaboration: Collaborate with internal teams, such as sales, and finance, to gather insights that shape and refine partner enablement strategies and program processes.

What you’ll have...

• Experience in an operational or administrative role

• Highly organised, with strong attention to detail and ability to meet deadlines in a multi-time zone environment.

• Good project management skills, capable of prioritizing and managing multiple initiatives effectively.

• Good communication and interpersonal skills, fostering collaboration across departments and organizational levels.

• Familiarity with CRM systems such as Salesforce, and relevant technologies, such as Google work space tools .

• Experience or interest in creating, reporting, and optimising enablement processes.

• Comfortable in a fast-paced, evolving team environment.

• Experience in B2B or SaaS sectors preferred.

• Experience with or knowledge of banking transactions and payments, and Workday applications is a plus but not required.

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey 

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.