Associate Solutions Manager - Lab Info Systems / Remote

***ASSOCIATE SOLUTIONS MANAGER – LABORATORY INFORMATION SYSTEMS***

Remote U.S. Role

Altera / Harris Core Values

OVERVIEW

The Associate Solutions Manager for Laboratory Information Systems (LIS) will play a critical role in driving the growth and success of our product suite within the healthcare IT market. This position focuses on expanding product offerings, increasing revenue, and ensuring our solutions meet the evolving needs of our clients, particularly within the laboratory domain. This role requires an understanding of clinical workflows, especially within laboratory settings, and the ability to translate those needs into actionable product strategies. This is a remote role with a team primarily located in CT/ET time zones.

KEY RESPONSIBILITIES

The purpose of this role is to deliver on product roadmap priorities to achieve time to market and time to value targets by managing the product development lifecycle through proven technical leadership.  This role will be responsible for specific laboratory requirements and regulatory commitments, including but not limited to The Centers for Medicare and Medicaid Services (CMS) and The Joint Commission (TJC) Promoting Interoperability and eCQM programs.  This solutions manager is responsible for the analysis of laboratory and other clinical methodologies.  This includes production of documentation to support product development and subsequent client implementations and support.  

• Define requirements, specifications, and use cases for new product features and enhancements within our Paragon LIS, focusing on laboratory workflows, regulatory requirements (e.g., CMS, TJC), and interoperability standards (e.g., HL7).
• Collaborate with product owners, engineering, QA, professional services, and technical operations throughout the product development lifecycle to ensure high-quality, on-time, and on-budget delivery.
• Analyze and document laboratory regulatory requirements and ensure compliance
• Engage with cross-functional teams to ensure seamless integration of data elements within user workflows.
• Manage the product value stream, translating market and customer needs into actionable product offerings.
• Develop and maintain the product roadmap, prioritizing initiatives based on market analysis, customer feedback, and business objectives.
• Conduct market research and competitive analysis to identify opportunities for product innovation and differentiation.  
• Contribute to the development of marketing and launch plans, ensuring effective communication of product value propositions.
• Support sales, operational, and channel readiness activities.
• Collaborate with Finance to inform budget preparation and manage product P&L.

JOB REQUIREMENTS

Education

• Bachelor's degree in a healthcare field, business, IT, marketing, finance, or a related field, or equivalent years of experience.
• Relevant postgraduate qualifications and professional membership preferred.

Work Experience

• 3+ years’ experience in a healthcare setting
• 1-3 years of product management or project management experience.
• Strong understanding of clinical workflows, particularly within laboratory information systems. Experience with HL7 messaging and laboratory instrumentation interfaces is a plus.
• Experience working in complex, multi-tasking, real-time systems.
• Experience interacting with customers to define and prioritize requirements.
• Experience in the US Healthcare Regulatory environment, including CMS and TJC, is preferred.
• Experience with eCQM methodologies and reporting is a plus.
• Experience working in small, highly focused teams
• Able to define and manage complex processes and/or product issues that are broad in scope, using independent judgement. Excellent analytical and problem-solving skills.
• Excellent interpersonal communication and informal leadership skills

TRAVEL

Approximately 10-15% travel to client sites, team meetings, industry events (e.g., HIMSS, HCTC), and other company events.

WORK ARRANGEMENTS

Remote role. Candidates must be willing to work Central / Eastern time zones.