Manager, Business Operations

Monks is a full-funnel marketing, advertising and design company creating breakthrough campaigns with unrivaled performance. Challenging convention, it took some of the best talent from strategy, creative, media, design and the DTC world and put together a new way of working to bridge the gap between meaningful storytelling, data-led optimizations and commerce. A spirit of curiosity, relentless creativity and data informed decision making define our culture and people. Monks services global clients like Estee Lauder Companies, Molson Coors, Shipt, Block, Asana, and Helen of Troy from its offices in New York, Los Angeles and Toronto. 

About the Role

The Manager of Media Business Operations will be tasked with working on one of Monks most important and valuable media client relationships. The Media Solutions and Investment teams you will be supporting demonstrates expertise in four core areas:

• World class ability to build client & platform relationships
• Exceptional track record of managing and growing accounts
• Fearless ability to tell data driven stories and extract key insights
• Building and presenting high impact presentations to senior level clients 
• Understanding of capabilities across the digital landscape with a focus on Social, Search, Display/OLV, Site-Direct

Responsibilities:

• Work with Monks’ Media Solutions and Investment teams to continue the transition of a large enterprise client to the agency and design processes and protocols that set the stage for a prosperous multi-year relationship. 
• Key point of contact for critical media financial deliverables for this client. Be accountable for accuracy and timely delivery (e.g. Prisma management, invoices, monthly reconciliations), including the orchestration of workflows across internal and external partners.
• Support delivery of quarterly scorecard management and performance data tracking to ensure the team is supported and set up for success in achieving client benchmarks. Work to requirements as laid out by the Associate Director to fulfill these regular reporting requirements. 
• Support daily and weekly client interaction; participating in client calls and in-person meetings to handle one off requests/questions and to share critical business information. 
• Be an internal champion for our client’s goals, coordinating closely with the Monks Media Leadership team who are responsible for implementing and delivering client performance.
• Understand the full spectrum of services that Monks offers and be able to support growth of client engagements in a thoughtful and consultative way.
• Contribute to the culture of Monks by being curious, thoughtful and fearless.
• Reports into the Business Operations Associate Director

About You

You are not afraid to defect from the status quo in order to make our clients and company more successful.

• 1-3 years of relevant experience in an agency, or advertising industry. 
• You have past experience in media financial management.
• Prior experience on MediaOcean platforms is a plus as it will be a key daily tool to complete your role. 
• You are seeking to make a large impact at a rapidly growing media focused startup.
• You are a self-starter with the ability to manage multiple projects at a time with very high standards for your work.
• You possess excellent problem-solving and critical thinking abilities.
• You have the desire to grow as a leader and mentor to colleagues.
• BA or equivalent with emphasis on marketing, advertising, or business.
• Interest or experience working on beauty/fashion/luxury/retail accounts.
  
  

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

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