ServiceNow SME

LightFeather is seeking a highly motivated and mission-oriented ServiceNow SME to join our team in Washington DC. The ideal candidate will have experience in designing, developing, configuring, and implementing ServiceNow applications and enhancements, with a strong background in supporting federal clients. This role requires expertise in ServiceNow platform architecture, scripting, integrations, and best practices to maintain platform stability and optimize business processes.

This is a Full Time, Remote Position.

Responsibilities:

• Develop, configure, and customize ServiceNow applications, modules, and workflows to meet business needs.
• Work across multiple ServiceNow instances and domains, supporting both internal and external customers.
• Implement and maintain ServiceNow best practices, ensuring adherence to development and architectural standards.
• Collaborate with business stakeholders, systems engineers, and technology teams to gather requirements and translate them into functional ServiceNow solutions.
• Develop custom scripts, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Workflow Activities, Notifications, and UI Actions in ServiceNow.
• Utilize Agile/Scrum methodologies to plan, track, and deliver development tasks.
• Design and implement Service Catalogs, Service Portals, and custom reports within the ServiceNow ecosystem.
• Facilitate and support the rollout of new applications, modules, and platform upgrades.
• Integrate ServiceNow with external applications and enterprise tools using REST, SOAP, JDBC, JSON, XML, and MID Server.
• Conduct performance analysis and optimization, ensuring efficient and scalable ServiceNow implementations.
• Provide technical guidance and architectural input to ensure robust, secure, and compliant solutions.
• Troubleshoot and resolve ServiceNow issues, ensuring platform stability and availability.
• Maintain compliance with ITIL/ITSM, IT Service Management, Asset and Configuration Management, and Change Management processes.

Required Qualifications and Skills:

• US Citizenship.
• Must possess or be able to obtain a Secret/Top Secret clearance.
• 5+ years of hands-on ServiceNow development experience in designing and implementing solutions.
• Strong expertise in ServiceNow platform administration, development, and configuration.
• Proficiency in JavaScript, AngularJS, HTML, CSS, REST, SOAP, and JSON.
• Experience with Business Rules, Client Scripts, UI Policies, Workflow Automations, Flow Designer, and Integration Hub.
• Familiarity with database structures, relationships, and query optimization in ServiceNow.
• Experience in creating and customizing Service Catalogs, Service Portals, and Dashboards.
• Knowledge of ServiceNow Discovery, CMDB, Asset Management, and Event Management.
• Experience integrating ServiceNow with third-party tools and platforms via APIs, Web Services, and MID Servers.
• Strong understanding of ITIL v3/v4, ITSM, and Agile methodologies.
• Ability to troubleshoot and resolve ServiceNow performance and security issues.
• Excellent communication skills to interact with technical and non-technical stakeholders.

Preferred:

• ServiceNow Certified Application Developer (CAD) – Highly Preferred
• ServiceNow Certified System Administrator (CSA)
• ITIL v4 Foundation Certification
• Experience working in federal government environments with compliance and security considerations.
• Knowledge of Orchestration, Virtual Agent, Performance Analytics, and Automated Test Framework (ATF).
• Experience with CI/CD pipelines, Git, and DevOps practices within ServiceNow.
• Experience working with large datasets, data modeling, and analytics.
• Ability to lead and mentor junior developers on ServiceNow best practices and architecture.

Why Join LightFeather?
You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry. We are committed to fostering a diverse and inclusive environment where everyone is valued and respected.

Commitment to Diversity
LightFeather is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.