ServiceNow Developer

LightFeather is seeking a highly motivated and mission-driven ServiceNow Developer to join our team in Washington DC. The ideal candidate will have hands-on experience in designing, developing, configuring, and implementing ServiceNow applications and will provide technical expertise in platform architecture, development best practices, and system performance optimization. This role requires experience supporting federal clients and the ability to work within multiple ServiceNow instances and domains while ensuring compliance with security and operational standards.

This is a Full Time, Remote Position.

Responsibilities:

• Develop, configure, and enhance baseline and custom ServiceNow applications and modules.
• Work across multiple ServiceNow instances and domains, providing support to both internal and external customers.
• Adhere to Agile/Scrum development methodologies to efficiently manage and execute ServiceNow projects.
• Provide technical guidance on ServiceNow best practices, design standards, and architecture.
• Collaborate with business analysts, systems engineers, and IT stakeholders to gather requirements and translate them into technical solutions.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and Flow Designer workflows.
• Customize and extend ServiceNow modules, including ITSM, ITAM, CMDB, Incident Management, Service Catalog, Knowledge Management, and Service Portal.
• Implement and manage ServiceNow integrations using REST, SOAP, JDBC, JSON, XML, and MID Server.
• Conduct system performance analysis and optimizations, ensuring efficient operation and scalability.
• Support platform upgrades, migrations, and new feature rollouts while maintaining stability.
• Develop custom reports, dashboards, and performance analytics to support data-driven decision-making.

Required Qualifications and Skills:

• US Citizenship.
• Must possess or be able to obtain a Secret/Top Secret clearance.
• 3+ years of hands-on ServiceNow development experience with expertise in custom development, scripting, and platform administration.
• Proficiency in JavaScript, AngularJS, HTML, CSS, REST, SOAP, and JSON for scripting and integrations.
• Experience with Business Rules, Script Includes, UI Policies, Client Scripts, Workflow Automations, and Flow Designer.
• Strong understanding of ITIL v3/v4, IT Service Management (ITSM), and Change/Configuration Management.
• Experience developing and customizing Service Catalogs, Service Portals, Dashboards, and Knowledge Management.
• Familiarity with CMDB, Discovery, Asset Management, and Incident/Problem Management modules.
• Experience integrating ServiceNow with external enterprise applications via APIs, Web Services, and ETL processes.
• Ability to work independently and as part of a cross-functional Agile/Scrum team.
• Strong communication skills with the ability to convey technical concepts to both technical and non-technical stakeholders.

Preferred:

• ServiceNow Certified Application Developer (CAD) – Highly Preferred
• ServiceNow Certified System Administrator (CSA)
• ITIL v4 Foundation Certification
• Experience working with federal agencies and understanding of security and compliance requirements.
• Familiarity with ServiceNow Orchestration, Virtual Agent, Performance Analytics, and Automated Test Framework (ATF).
• Experience with CI/CD tools, version control (Git), and DevOps best practices within the ServiceNow ecosystem.
• Proficiency in data modeling, analysis, and visualization to support decision-making.
• Ability to troubleshoot complex ServiceNow issues and performance bottlenecks.
• Experience mentoring junior developers and conducting code reviews.

Why Join LightFeather?
You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry. We are committed to fostering a diverse and inclusive environment where everyone is valued and respected.

Commitment to Diversity
LightFeather is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.