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Customer Support Manager - Kolkata

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Canada

Offer summary

Qualifications:

Experience in customer support management, Proficiency in English, Knowledge of customer service tools, Any graduate degree or Digital Marketing Diploma.

Key responsabilities:

  • Enhance the customer experience
  • Resolve consumer complaints
  • Implement strategies to achieve company goals
  • Maintain thorough records of customer interactions

FoodMe Global / Dine Palace logo
FoodMe Global / Dine Palace SME https://www.foodme.mobi/
51 - 200 Employees
About FoodMe Global / Dine Palace
FoodMe integrates App Ordering, sales, marketing, order management and delivery so that you can focus on growing your business. App Benefits & Features *Your App, Your Brand -Save Big on Commissions -Make More Money *Food Delivery at your Door Step -Seamless 3rd party delivery integration -Delivery & Tip payment collection and disbursements *A POS that integrates with your App -Multiple tablet POS stations, including table side -Print order to multiple kitchen stations and bar *Assets to Grow your Brand -Top of the line website -Photography & Videography -Logos & Graphics Creation *Sales & Marketing -Increase Visits and Orders -Email Marketing, Social Media, Push Messages, In-Store Branding & many more...
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Job description

This is a remote position.

Dinepalace.com is a leading provider of online ordering software and digital marketing solutions for restaurants in Canada. We specialize in helping restaurants enhance their online presence, streamline operations, and boost customer engagement. Join our team and be part of a dynamic company that is revolutionizing the food industry with cutting-edge technology!

We are looking for a  Customer Support Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Responsibilities
-Enhance the customer experience, engage customers, and support organic growth
-Take responsibility for consumer complaints and see them through to completion
-Establish a clear mission and implement techniques geared towards achieving it.
-Maintain thorough records and record your interactions with customers.
-Keep abreast of market developments and employ best practices as necessary.
-Utilise assets and manage resources to meet both qualitative and quantitative goals.
-Keep a clean workflow in accordance with priorities.

Requirements
-Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
-Excellent understanding of management techniques
-Proficiency in English
-Knowledge of customer service tools, databases, and software at a working level
-Ability to lead and strategize Well-developed client-facing and communication abilities
-Advanced multitasking and troubleshooting abilities
-Any graduate degree or Digital Marketing Diploma
-Prior experience in Uber Eats, Skip the Dishes, Zomato, Swiggy will be preferred 
-Available to work as per EST time 9:00am - 5:30pm

Benefits
- Friendly Environment
- Guaranteed Growth






Salary:

35000/-

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementCustomer Development

Other Skills

  • Customer Service
  • Management
  • Troubleshooting (Problem Solving)
  • Verbal Communication Skills
  • Customer Service
  • Multitasking
  • Time Management
  • Problem Solving
Are you interested?

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