This is a remote position.
Job Highlights:
• Full-time regular employment
• Permanent work from home
• Monday to Friday
• 9:00am to 6:00pm Manila Time
Job Description:
Learner Support and Engagement:
• Assist in the onboarding and off boarding processes for learners
• Serve as the primary point of contact for learners across online and offline training
programs
• Provide comprehensive administrative and technical support throughout the
learner's training journey
• Respond to learner inquiries promptly and professionally via multiple
communication channels (email, phone, chat)
• Assist learners with program registration, course selection, and technical platform
navigation
• Monitor learner progress and engagement across training programs
• Identify and resolve potential barriers to learner success
• Conduct regular check-ins and satisfaction surveys to improve training experience
• Develop and implement learner retention strategies
Program Coordination:
• Coordinate logistics for both online and offline training sessions
• Collaborate with training partners to schedule, manage logistics, and prepare for
training sessions
• Coordinate learners in meeting their training requirements
• Provide support in both the training and logistical preparations
• Assist in the supervision of hands-on practical training sessions
• Ensure smooth communication between learners, training instructors, and
training partner’s administrative staff
• Maintain accurate and up-to-date learner records in the academy's management
system
Training Development:
• Help develop modules for NEA and EE Series
• Help organize and conduct webinars and other public workshops of NEA and EE
Series
Administrative Functions:
• Prepare weekly and monthly program reports
• Track and analyze learner enrollment, completion rates, and feedback
• Assist in developing and updating training program documentation
• Support marketing and recruitment efforts by providing insights from learner
interactions
