Operations expert

Details of the role and how it fits into the team

Trade Operations team is responsible for handling all trade product including Bank guarantees, within the Operations Team in Spain.

The team is responsible for the accurate and timely processing of all type of guarantees. This includes the processing of time-critical, complex transactions on behalf of the Bank's internal and external clients. The team undertake the complete and accurate capturing of Domestic and International Bank Guarantees. Team is focus on ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients.

Responsibilities

• Handle the day to day processing of Bank Guarantees, to meet agreed customer service level agreements and review outstanding transactions.
• Manage and ensure compliance (SOP, Ops manual etc.) with internal policies and audit and regulatory requirements.
• Responsible for responding to ad-hoc issues or client queries on a timely basis, ensuring all communications have been responded accurate.
• Actively supports transformation and/or optimization initiatives to improve the efficiency/effectiveness of the process.
• Produce and Manage MIS and control reports for processes and ensure EOD controls are adhered to daily.

Skills

• Excellent verbal & written communication along with dynamic & confident approach.
• A collaborative team player who cultivates a strong sense of unity in a global environment, while possessing excellent relationship and stakeholder management skills.
• Experience in Banking landscape.
• Must have a high level of English.
• Degree in Economics or Law would be suitable but not a must.

Well-being & Benefits

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

• Emotionally and mentally balanced: We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health. Benefit from initiatives such as counseling and support in difficult life situations and a culture where you can openly speak about mental health.
• Physically thriving: We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. For example, discount in gyms, annual medical check up's, standing desks, ...
• Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self confidence and well being. Benefits vary from different types of paid and unpaid leave, hybrid model of remote working (for some positions …)
• Financially secure: We support you to meet personal financial goals during your active career and for the future. Benefit from meal allowance, pension contribution plans, banking services for employees, flex compensation program...

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.