Support Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:​
• Medical, Dental, and Vision Insurance with company premium assistance​
• Life, AD&D, and long-term disability coverage paid for by the company​
• RRSP company match ​
• Paid vacation, sick and personal time​
• Paid company holidays​
• Paid Volunteer Time; giving back to our communities is important to us​
• Employee Referral Bonus Program​
• Employee Recognition Program – convert your recognition points into gift cards​
• Employee Assistance Program – offers benefits to help you manage daily responsibilities​
• Access to training opportunities to advance further in your career

Job Description

We are looking for a talented individual…  To join our growing team as a Support Specialist to help deliver a residential Demand Response program in Ontario. Demand Response is a growing program offering across Canada that allows utilities manage energy during periods of peak demand; allowing for a more reliable and adaptable energy supply. We are a collaborative team who are dedicated to delivering and advancing Demand Response programs. As a Support Specialist, you will work with the public to support their journey through enrolment and participation in our Demand Response programs.  You will handle incoming communications and support the management of program data.

You’re a great fit if you are…

• Experienced in customer service, addressing questions and concerns, and communicating new concepts

• A strong verbal and written communicator.

• Experienced working on a call-centre line or in a customer facing position

• Comfortable working in a team environment

• Organized and a self-starter as you will be working remotely

• Experienced with energy efficiency or demand response programs is an asset

• Experience with Customer Relationship Management systems is an asset

• Looking for an opportunity to grow and expand your current skillset

• Willing to work during Ontario business hours

Exciting candidates have…

• 2-4 years experience in a customer facing role

• Multitasking skills - comfortable switching between various programs at any given time

• Proficient in Microsoft Office, specifically Excel and Outlook

• Salesforce experience is an asset

• Strong communication skills

• Post-secondary education (preferred)

• Bilingual (preferred)

Targeted Compensation Range

$22-23

Currency

CAD

Type

Hourly

Compensation Range

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.