Aeroflow Health - Mom and Baby Billing Operations Manager
Location: Remote
Aeroflow is one of the fastest growing durable medical equipment companies in the nation. We’ve set out to create a better way of doing business by prioritizing our customers, our community, and our coworkers.
About Us
Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Aeroflow Breastpumps, a division of Aeroflow Health, specializes in assisting pregnant and nursing mothers in obtaining breast pumps and related maternity and postpartum recovery items through their insurance. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. Our mission is to increase the prevalence of breastfeeding nationally by providing top-quality equipment and supplies, fostering a supportive community with education, and delivering exceptional customer service. We have grown to be a leader in the home medical equipment segment of the healthcare industry, are among the fastest-growing healthcare companies in the country, and recognized on Inc. 5000’s list of fastest-growing companies in the U.S. We offer products from leading manufacturers, including Medela, Spectra, and Lansinoh, ensuring mothers have access to the best resources available.
The Opportunity
Within the Mom and Baby team, the Billing Operations Manager will work with the Sr. Billing Manager to coach and develop the team of supervisors and billing specialists to reach new potential. This position will be key to optimizing the daily workflow of the team, while optimizing primary KPIs, such as daily sales outstanding (DSO), write-offs, and rejections. The ideal candidate will come with experience to lean on, but an open mind to grow and expand.
Key Responsibilities
- Leading the Billing Operations Team: Manage and oversee the Billing Operations Supervisors to ensure alignment with the company's objectives.
- Seek ways to improve and maximize efficiency and performance of billing teams and automation
- Gather and analyze billing data, and compare productivity and goals to identify trends and help determine ways to improve collections procedures.
- Provide actionable insights to guide the billing operations teams.
- Contribute to the improvement of relevant billing and customer service processes.
- Provide data driven insights related to business performance used to advise and develop strategies for operational improvements and future business initiatives.
- Utilize KPIs, business performance data, industry trends, competitor intelligence and customer information to inform and support decision making.
- Serve as an internal champion to drive process improvement in operations using internal knowledge and cross-functional team collaboration to optimize across all aspects of the department
- Efficiency
- Innovation
- Continuous improvement
- Customer experience enhancements
- Automation
- Analysis
- Partner with Sales Operations, Revenue Cycle Support, and Payer Relations to understand guidelines, processes, and compliance requirements across Division
- Work with Customer Experience Manager to monitor online customer communication, phone metrics, and FAQ to determine enhancements in process for best customer experience possible .
- Help to develop a culture of continuous improvement across billing operations representatives and the leadership team.
- Work closely with the Sr. Manager and Business Analysts to scope and submit development requests related to billing operations.
- Work closely with Payor relations, R&D, and Sales Operations for payer testing and automation.
- Prepare reports and recommendations for Division leadership on a regular and as-need basis.
- Monitor daily sales tracker and key metrics to ensure Division goals are being met.
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
- Compliance is a condition of employment and is considered an element of job performance
- Maintain HIPAA/patient confidentiality
- Other duties as assigned
Skills for Success
- Relentless Curiosity: Proactively seeks out opportunities for process improvements.
- Entrepreneurial: Identifies and acts on new opportunities with a willingness to take calculated risks.
- Obsession to Learn: Actively seeks out opportunities to learn and grow and identifies areas for self-improvement.
- Confidently Humble: Freely admits knowledge gaps and seeks help from team members, and regularly solicits feedback.
- Strategic: Makes decisions and takes actions with a broader organizational impact.
- Transformative: Constantly seeks ways to improve and actively pursues growth opportunities.
- Tech-Savvy: Keeps up to date with modern technology and regularly develops and refines processes within the team.
- Commitment to People Development: Shows passion for developing talent through regular training and mentoring.
- Relationship Focused: Proactively builds relationships across the organization.
Required Qualifications
- 5-8 years of experience in medical billing/coding, operations, or similar
- Strong collaboration skills - ability to work as part of a cross functional team
- Experience managing people and processes in an operations or sales environment
- Ability to deliver feedback, coaching, and mentorship to other employees
- Strong ability to organize and manage multiple projects and initiatives effectively in a fast-paced and complex organization
- Proactive thinker and problem solver who is able to adapt to the evolving needs of the organization and our patients.
- Proven ability to deliver consistent results and identify key drivers across all aspects of responsibility, including customer service and operational efficiency
- Proficient in healthcare and insurance, as it pertains to billing and reimbursement, including payer rejections, payer denials, payment posting, and compliance adherence.
What Aeroflow Offers
Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
- Family Forward Certified
- Great Place to Work Certified
- 5000 Best Place to Work award winner
- HME Excellence Award
- Sky High Growth Award
If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
