Reporting to the Manager of People Service, the Sr. Clerk will provide front-line solutions to our colleagues’ Payroll, Pension & Benefits inquiries or triage them to our Subject Matter Experts for optimal resolution.
WORK YOU’LL DO
Responsibilities may include, but are not limited to:
Provide excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes
Become a front-line representative for colleague questions or concerns through emails, telephone and/or self-serve
Support colleagues and Subject Matter Expert’s inquiries in Service Now
Manage multiple tasks while being responsible for your own workload in a team based environment
Play a key role in assisting colleagues with Workday support
Implementation of new processes
Various other duties as required
Basic Qualifications
Bilingual French English
Strong communication skills, written and verbal in both languages
Must have strong customer service experience
Ability to converse comfortably with business partners
Strong organizational and time management skills with keen attention to detail and commitment to excellence
Demonstrated ability to work independently or part of a team
Strong analytical and problem-solving skills
Must have excellent organizational and time management skills with the ability to
work in a fast-paced environment
Ability to meet required deadlines targets
Be flexible and able to adapt to change in a positive manner
Strong Microsoft O365 is an asset
Contribute to a positive working environment
Time of Operation Monday to Friday 8 am 4 PM
Bonus Points:
Previous experience with Service Now case management platform is an asset
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Our Commitment to Inclusion & Diversity
At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.
Job candidates are not required to disclose any offence for which a pardon has been granted.
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