Senior Manager Resilience Team

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment? 

We are currently recruiting for a Senior Manager for our Resilience Team in Amsterdam.

About MUFG

Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with approximately 2,000 locations in more than 40 countries. The Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. For more information, visit https://www.mufg.jp/english.

About MUFG in the European Economic Area

Following the decision taken by the UK in 2016 to leave the European Union, MUFG has taken all of the necessary steps to ensure the continuation of all services to clients, regardless of their location. Clients located in the European Economic Area (EEA) access services through MUFG Bank (Europe) N.V. as well as MUFG Securities (Europe) N.V.

About MUFG Bank (Europe) N.V.

MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions. With 73 green, sustainability, sustainability-linked and transition bond tranches in 2021 and 51 sustainability-linked loans in EMEA in 2021, MUFG is committed to supporting clients to achieve sustainable business growth.

Please visit our website for more information – https://www.mufgemea.com/mbe

Your impact at MUFG

The purpose of the Resilience Team is to oversee the implementation of the resilience strategy, ensuring efficient and seamless operations of key business processes, identifying and implementing change to drive efficiencies and enhance controls. The team bridges design and execution, driving change whilst keeping the bank safe, secure and compliant. The Resilience Team plays a pivotal role in driving operational excellence, mitigating risks, and fostering innovation. 

The Resilience Team reports to the Chief Operating Officer, and leads initiatives on business continuity and information security, procurement and vendor management, outsourcing and third party risk management, end-to-end process optimisation and a robust operational resilience framework in accordance with the Digital Operational Resilience Act (DORA).

We are looking for an experienced Resilience professional, to help drive and oversee the implementation of the Bank’s Operational Resilience strategy, with a specific focus on the Outsourcing framework. This jobs involves close collaboration with various departments to ensure compliance with regulatory requirements and best practices related to outsourcing activities.

The job requires a proven track record with regards to outsourcing and third party risk management, including detailed knowledge of applicable regulations such as the EBA guidelines on outsourcing arrangements and the Digital Operational Resilience Act.

The role includes the following:

Working in the Resilience Team, driving a variety of tasks and initiatives, to ensure a robust outsourcing framework which helps the bank remain in control. Stay up to date with the latest regulations, guidelines, and industry best practices related to outsourcing with the following responsibilities:

• Outsourcing and Third Party Risk Management: Conduct thorough assessments of existing and proposed outsourcing arrangements, to evaluate their compliance with EBA guidelines. Identify any gaps or risks and provide recommendations for remediation.
• Stakeholder Engagement: Collaborate with internal stakeholders, such as legal, compliance, procurement, and business units, to ensure a coordinated approach to outsourcing activities.
• Vendor Due Diligence: Oversee the vendor due diligence process to ensure that potential outsourcing partners meet the necessary regulatory and operational standards. Review and evaluate vendor contracts and service level agreements (SLAs) to ensure compliance with EBA guidelines.
• Risk Management: Work closely with the risk management team to identify and assess outsourcing-related risks and develop mitigation strategies. Monitor outsourcing activities for potential risks and take appropriate actions to address them.
• Training and Awareness: Conduct training sessions and workshops to educate employees on outsourcing EBA guidelines and their implications. Foster a culture of compliance and awareness throughout the organization.
• Reporting and Documentation: Prepare regular reports and documentation to communicate the status of outsourcing activities and compliance with EBA guidelines to senior management and relevant stakeholders.
• Policy Development: develop and maintain comprehensive policies, procedures, and controls related to outsourcing activities, in accordance with EBA guidelines. Collaborate with internal stakeholders, including legal, risk management, and compliance teams, to align policies with regulatory requirements.
• Operational Resilience Strategy: contribute to the on-going implementation of resilience processes in accordance with applicable requirements, in close collaboration and partnership with other functions and offices.
• Encourage and endorse the development of new initiatives which will enhance key business process efficiencies and controls.  Collaborate to map out existing processes, analyse workflows and identify areas where optimisation can be achieved.  Oversee the development of KPIs and metrics to measure process performance and improvement.

In order to be successful in the role, you will need the following:

Skills and experience:

• University degree in finance, business administration, or a related field. Additional certifications or training in risk management, compliance, or outsourcing will be advantageous.
• Minimum of 8 years of experience in the banking or financial services industry, with exposure to outsourcing and regulatory compliance of at least 3-4 years. Familiarity with EBA guidelines or similar regulatory frameworks is required. Especially in international environment where intragroup arrangements for outsourcing are common.
• Languages skills: Fluent in English. Other languages such as Dutch, Japanese, Spanish, Germany, French are desirable
• Software skills: Excel (advanced preferred), Power Point, PowerBI, Service Now.
• Analytical Skills: Strong analytical skills with the ability to review and analyze complex outsourcing documentation and identify compliance gaps or risks. Proficiency in using analytical tools and techniques to support decision-making processes.
• Regulatory Knowledge: Understanding of outsourcing regulations and guidelines, including those set by the European Banking Authority (EBA). Awareness of other relevant regulatory frameworks, such as GDPR and MiFID II, is a plus.
• Communication Skills: Excellent written and verbal communication skills to convey complex information clearly and concisely. Ability to collaborate with cross-functional teams and stakeholders at various levels of the organization.
• Problem-solving Abilities: Strong problem-solving skills to identify and resolve issues related to outsourcing compliance and risk management. Ability to think critically and propose practical solutions.
• Adaptability: Willingness to adapt to changing regulatory requirements and organizational needs. Openness to learning and staying updated on industry trends and best practices.

Personal requirements:

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally

Challenge Ourselves To Grow

• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

What do we have to offer:

We offer you a role in one of the largest banks of the world in a growing and international environment.  You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.

• We take into account your home situation and your ambitions and help you to balance work and private life.
• Monthly team events.
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.

Besides that we will offer you:

• Gross salary based on experience and consistent with the market
• 8% holiday allowance and 13th month payment.
• 30 vacation days per year. Optional you can buy 15 additional days.
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,23 per km with a max of 75km one way.
• €5,00 net remote working compensation per day, with a maximum of €60,00 per month.
• Possibility to order a mobile phone (up to €800,-)
• Possibility to order Office Equipment’s for the home office, (up to €500,-)
• Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country.
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes).
• Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme.
• Training & development possibilities paid by the bank

Additional information:

Acquisition in response to this vacancy is not appreciated.

The role is based in the Netherlands. All candidates need to be willing to relocate to the Netherlands. Internal employees will be supported in case of relocation.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.