Patient Relations Specialist/ Self Pay Collections

SURGICAL NOTES IS NOW PART OF SURGICAL INFORMATION SYSTEMS

This is a REMOTE position. 

Since 1996, Surgical Information Systems (“SIS”) has been dedicated to providing surgical care providers with the solutions and services they need to deliver improved operational, financial, and clinical outcomes. Focused exclusively on perioperative IT, SIS serves over 2200 facilities across the US and Canada. 

The SIS product suite is built specifically for the perioperative environment and includes hospital and ASC-focused solutions covering perioperative Electronic Health Records (EHRs), Anesthesia Information Management Systems (AIMS), ASC business management, business intelligence and analytics solutions, and revenue cycle services. SIS has been recognized by Black Book Research for nine consecutive years as the No. 1 ranked ASC Technology Vendor[1]. SIS received the Best in KLAS Award in 2022 and 2023 in the ASC Solutions category for SIS Charts, SIS’ EHR solution. SIS has been recognized as one of the Top 100 Healthcare Technology Companies by The Healthcare Technology Report and as a Top Workplace US by Energage for four years in a row (2021-2024).

For more information, visit SISFirst.com.

SIS, the SIS logo, and Surgical Information Systems are trademarks of Surgical Information Systems, LLC. AmkaiSolutions, AmkaiCharts, AmkaiOffice, and AmkaiAnalytics are trademarks of Amkai LLC. AdvantX, Vision, and SurgiSource are trademarks of Source Medical. Other company and product names may be trademarks of their respective owner.

[1]Black Book Research: “Top User-Rated Technology Solutions: Ambulatory Surgical Centers” February 2024, "Top Client/User-Rated Digital Solutions: Ambulatory Surgery Centers" February 2023, “Top Technology Solutions: Ambulatory Surgical Centers” March 2022, “Top Technology Solutions: Ambulatory Surgical Centers” March 2021, “Top Technology Solutions: Ambulatory Surgical Centers” February 2020, “Top Technology Solutions: Ambulatory Surgical Centers” April 2019, “Top Ambulatory Electronic Health Records Solutions: Ambulatory Surgical Centers” April 2018, “Top Electronic Medical Records/Electronic Health Records Vendors” April 2017, & “Top Ambulatory Electronic Health Records Vendors Comparative Performance Result Set of Top EHR Vendors,” May 2016.

Surgical Notes, a Surgical Information Systems Company, is seeking a Patient Relations Specialist to be responsible for collection efforts on self-pay accounts. Will act as the billing office for designated Ambulatory Surgical Centers. Will handle the Accounts Receivable for Clients, submit appeals, and contact patients for medical claim payment.  

ESSENTIAL DUTIES/ RESPONSIBILITIES: 

• Maintain a healthy patient A/R  
• Communicate effectively with clients and follow-up professionally, when needed  
• Answer all incoming and complete all outgoing patient calls  
• Willing to learn software billing systems  
• Generates Patient Statements, uploading to statement vendor daily 
• Places Courtesy Calls to patients regarding outstanding balance(s)  
• Initiates contact through online solutions; like Text Messaging, dialer, etc…  
• Creates and Reports to client(s) Monthly Collections List for accounts that require review and approval to send to Collection Agency and/or written off to bad debt 
• Researches and explains patient financial responsibility, according to Explanation of Benefits and Facilities Self Pay policy guidelines 
• Handles all inbound calls from patients and clients regarding Self Pay Accounts Receivable  
• Researches and Documents all patient contact (inbound or outbound) in clients software system, which includes clear and detailed description of action taken, next step and expected resolution date 
• Monitors and resolves all Self Pay Accounts Receivable upon Self Pay entry or transfer date from Insurance; Follow up at least once every 30 days with more frequent follow up as necessary 
• Credit card payments processed to center in a timely fashion 
• Collaborates cross-functionally within the team, to accomplish adjustment requests, insurance research, etc…  
• Ability to solve problems associated with tasks 
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time 

SPECIFIC KNOWLEDGE & SKILLS REQUIRED: 

• 3 years of ASC/Hospital Payment Posting  
• Experience with the Revenue Management Cycle  
• Knowledge of payer contracts  
• Ability to communicate effectively with leaders and patients  
• Understanding of HIPAA regulations  
• Effective time management abilities  
• Excellent command of written and spoken English 
• Ability to promote favorable company image with patients, insurance companies, and general public 
• Strong attention to detail and speed while working within tight deadlines 
• Exceptional ability to follow oral and written instructions 
• A high degree of flexibility 

SPECIFIC KNOWLEDGE & SKILLS PREFERRED: 

• Healthcare patient collections/ customer service experience preferred 
• Knowledge of CPT, HCPCS, ICD-9/10 codes 
• Read and explain an Explanation of Benefits 
• Experience working in an Ancillary/Ambulatory Surgery Center (ASC)  
• A working knowledge of IPAs and health plans is required.  
• Comfortable with electronic and manual payor follow-up.  
• Able to quickly identify trends and escalate, as appropriate.  
• Ability to read, analyze and interpret insurance plans, financial reports, and legal documents 

Benefit package including:

• Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
• Vacation/Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• SIS Cares Day
• Fully Remote

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses. 

Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.

At this time we are unable to sponsor H1B candidates