Director, Product Development (Product and Portfolio)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a Director, Product Development to join our New Business Ventures and Innovation Product & Portfolio team!

This individual will be a strategic leader supporting the ability to drive innovation and growth within the financial services industry by handling a portfolio of investments in new products, channels, and capabilities. You will ensure alignment with best practices and policies, manage risk, track returns, and effectively communicate progress to senior stakeholders. This role requires a unique combination of leadership, technical expertise, and deep understanding of the financial services industry.

In this role you will lead a team of individual contributors that are responsible for overseeing and managing the launch and maturation of new products into target strategic markets. You will be a cross functional expert, provide leadership, product expertise and support for initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• Handle development of digital first products supporting the needs and risks of USAA Members.
• Coordinate the development and of launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Develop and finalize recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business
• Develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products
• Generate creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
• Maintain thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)
• Monitor post-launch maintenance and underwriting of “new in market” products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
• Leverage cross-functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence
• Lead a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
• Develop and communicate the new product value proposition for the line of business across teams and levels of leadership
• Ensure product development team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members
• Direct the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch
• Coordinate with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
• Mentor and develop employees on the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results.

What you have:

• Bachelor's degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience.
• 3 years of direct team lead or management experience.
• Experience developing product strategies, product plans and product roadmaps.
• Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
• Knowledge and application of Product Development Life Cycle (PDLC).
• Experience leading an agile product development process, managing multiple products simultaneously.
• Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives.

What sets you apart:

• Experience in Portfolio Management leading investments for large scale projects and products
• Financial Service and/or P&C related product experience
• Experience working with Digital workstreams and projects
• Experience handling both portfolio investment and product execution management
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $143,320 - $273,930.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.