Patient Scheduler II

Building Location:

Business Service Center

Department:

46860 Scheduling

Job Description:

This position is remote and pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Education Qualifications:

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients
• Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling
• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling
• Handles incoming calls, follow-up and referral work queues, ticket scheduling. 
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
• Other clerical duties as assigned

Required Qualifications:

• 1 year of clinical healthcare experience

OR

• 1 year experience as a Patient Scheduler I

OR

• 1 year experience in a contact/call center

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

Day

Shift End Time:

Day

Weekends:

Holidays:

No

Call Obligation:

No

Union:

DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:

02/12/2025

Compensation Range:

$19.12 - $27.75

Employee Benefits at Essentia Health*:

• Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.

• Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.

• Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.

• Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.

• Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.