Associate Education Monitoring Analyst - Shift: Monday- Friday 10.30pm-7am

Available Shift Patterns 

Monday- Friday 10.30pm-7am 

Interviews

Recruitment evenings will be taking place:

Tuesday 11th February- 8pm-9pm

Wednesday 12th February- 8pm-9pm

Start Date

The start date for this role will be 24th March 2025

Please note that the first 6 weeks for training will take place Monday- Friday 9am-5.30pm

Want to deliver tech with purpose, with people who care?
Join an organization that helps keep children safe online.

Who we are?

Headquartered in Perth, Australia, with offices globally including in Leeds, UK, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose-driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, the ‘Smoothwall’ brand in the UK, and the ‘Qoria’ brand in EMEA. Our solutions are utilised by schools, school districts, and parental communities to protect children from seeing harmful content online, identify children at risk based on their digital behaviours and ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.

What’s the opportunity?

We are looking for Associate Education Monitoring Analysts to provide human moderation support for our Smoothwall Monitor Managed Service offering. You’ll work within our Customer Success team to review the online activity of students in the UK, USA and Australia, identify safeguarding risks and contact Designated Safeguarding Leads (DSLs) within schools as necessary. The work requires a keen eye for detail an understanding of modern online culture amongst young people and an ability to work at pace whilst making accurate decisions.

Due to GDPR restrictions applicants must be UK based.

Here’s how you’ll do it:

• Reviewing content flagged as requiring human moderation to assess category and risk levels

• Providing human insight and quality assurance to automated assessments of safeguarding content

• Collaborating with colleagues as necessary to resolve content reviews as a team where necessary

• Escalating reviews to supervisors when deemed necessary

• Calling school Designated Safeguarding Leads (DSLs) when required to advise of high-risk activity

• Providing proactive feedback on any emerging trends

• Working in a fast paced environment