Manager, Sales Operations

Description

• Partner with sales, marketing, customer success, finance, and other departments to align goals and ensure a unified approach to revenue generation and retention
• Build insight-rich dashboards and reports in our front-end analytics tools including reporting to be used for Sales Comp and other KPI needs
• Employ data analysis tools and techniques (using our BI system) to assist the business units in decision-making from data reports produced
• Track leading indicators of customer health and renewal - and analyze them to understand what's going well and what's not
• Analyze and streamline end-to-end revenue processes, from lead generation to customer retention, to improve efficiency and drive growth
• Coordinate and lead weekly, monthly, and quarterly forecast roll-ups across all business units and global revenue teams ensuring forecast hygiene for new business, renewals, upsells, cross-sells, down-sells, churn, and professional services.
• Build a deep understanding of Netsuite applications and partner with the business systems and finance teams.
• Regularly monitor customer and territory assignments, ensuring every account is owned by a designated sales representative at all times.
• Provide data-driven insights into sales territory assignment to maximize the potential of existing customers and addressable market.
• Partner with our CRM and technology teams to troubleshoot, test, and maintain the platform and configurations to ensure strong optimization and functionality.

• Support and assist with Annual Planning execution (OKR/KPI development, segmentation, portfolio/territory definition) 
• Evaluate and implement new tools and technologies to enhance the efficiency and effectiveness of our revenue operations
• Other duties as assigned.

• Sales Efficiency: Improvement in sales efficiency metrics such as sales cycle length, conversion rates, and deal velocity.
• Forecast Accuracy: Enhancement in the accuracy of sales forecasts, leading to better resource allocation and planning.
• Alignment: Strengthening of alignment between sales, marketing, and other revenue-related functions to ensure cohesive execution of revenue strategies.
• Data Quality: Improvement in data quality and accuracy, leading to better decision-making and actionable insights for revenue growth and ensuring 100% account assignment at all times.

• Bachelor’s degree in business or related field
• 5+ years of business experience in analytics, business intelligence, operations, marketing, sales, customer success, sales ops and/or finance in SaaS organizations

• Proven track record of successfully leading revenue operations initiatives and driving measurable results to meet sales goals
• Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.
• Experience working in a fast-paced, dynamic environment with a high degree of ambiguity and change.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels of the organization.
• Advanced proficiency in CRM, business intelligence, and sales/marketing systems, as well as excellent analytical, problem-solving, and project management skills. NetSuite and Ironclad skills are a plus.
• Experience working across multiple types of sales cycles including enterprise, mid-market, transactional, and digital sales 
• Highly effective in all forms of communication: Presentation, email, video, etc
• Leads by example. Demonstrates a bias toward action, results orientation, and a style conducive to teamwork and collaboration
  
  

• $110,000 - $135,000 base salary.
• This role is eligible for an annual discretionary corporate bonus.
• Candidates can expect salary offers that range from the minimum to the midpoint of the salary range.
• 1WorldSync provides full pay ranges so candidates can consider their growth potential.
  
  

• Incredible health benefits (FSA and HSA options), with dental and vision coverage.
• 401(k) plan with employer match.
• Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave.
• Short and long-term disability and life insurance.
• Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance.
  
  

• Our corporate headquarters is located in Chicago, but this role can be remote in any of the following states: AL, AZ, AR, CA, CO, CT, FL, GA, IA, ID, IL, IN, KY, MA, MI, MN, MO, NJ, NM, NY, NC, OH, PA, RI, SC, TN, TX, UT, WA, WI.

• This role requires the candidate to have the authority to work in, and be located in the US. 

• This position requires up to 15% travel.