Accounting Specialist

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Main purpose of the job

As an Accounts Receivable officer Accounting Specialist, you will ensure all B2B retail customers are paying for their delicious meals within the required payment terms, while supporting our clients with any queries to ensure their experience is seamless and they want to come back for more.

Responsibilities and duties

• Report to the ANZ Accounts Receivable Manager, ensuring all tasks align with departmental objectives.
• Action emails from the AR inbox and account manager enquiries and respond within 24 hours
• Implement best practice collection tactics, following up with customers on overdue payments by phone and email
• Lodge proof of debt for accounts in Administration
• Ensure unallocated funds in bank account are processed onto the correct customers account, implementing auto reconciliation where possible
• Assist with bank reconciliation for B2B transactions throughout the month
• Inform internal stakeholders of any high-risk customers or accounts that may require special attention (e.g., stop supply)
• Contribute to the development and continuous improvement of financial policies, procedures, and internal controls
• Assist with audits, fact-checking, and resolving discrepancies as they arise
• Support on identifying gaps in processes or controls and work with your manager on implementing appropriate solutions
• Work closely with all members of the AR team, ensuring as a team, all functional targets are met

Skills and preferred qualifications

• Experience in accounts receivable or a similar field (customer service, debt collection)
• Intermediate skills in Excel
• A people person with high energy, a positive mindset and excellent customer service skills
• Proactive in your approach to work - you take the initiative to identify opportunities and propose solutions
• Strong interpersonal skills and ability to influence with internal and external clients
• Professional communication skills, both written and verbal
• Self-motivated, a team player and have a strong desire to learn.
• Excellent analytical and problem-solving ability
• High level of resilience, professionalism, and work ethic
• Approachable, energetic and flexible in approach

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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