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ServiceNow Developer/SME

Remote:

Full Remote

Contract:

Full time

Experience:

Expert & Leadership (>10 years)

Work from:

United States

Offer summary

Qualifications:

10 years of relevant experience, Bachelor's degree in a related field, Proficiency in developing ServiceNow applications, Active Secret security clearance.

Key responsabilities:

Support the upgrade from SPM Standard to Professional
Plan and execute migration from Jira to ServiceNow

Redhorse Corporation SME https://www.redhorsecorp.com/

201 - 500 Employees

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Job description

About the Organization

Now is a great time to join Redhorse Corporation. Redhorse specializes in developing and implementing creative strategies and solutions with private, state, and federal customers in the areas of cultural and environmental resources services, climate and energy change, information technology, and intelligence services. We are hiring creative, motivated, and talented people with a passion for doing what's right, what's smart, and what works.

About the Role

Redhorse is seeking a highly experienced ServiceNow Subject Matter Expert (SME) and Developer to play a critical role in modernizing the Directorate of Information Management and Technology (IM&T) at a DoD agency. You will be instrumental in designing, developing, and implementing scaled-agile (SAFe) features within ServiceNow, and migrating data from Jira. This fully remote position offers the opportunity to significantly impact a major government modernization initiative, with quarterly travel to Arlington, VA and/or Mechanicsburg, PA.

Key Responsibilities

Support the upgrade from ServiceNow Strategic Portfolio Management (SPM) Standard to SPM Professional.

Conduct demonstrations showcasing SPM Professional functionality, specifically scaled-agile features (Strategic Planning > Enterprise Agile Planning (EAP) and Scaled Agile Framework apps).

Implement ServiceNow's scaled-agile (SAFe) features, including discovery, design, configuration, and testing.

Lead discovery workshops to assess downstream impact and dependencies of scaled-agile configuration on ongoing ServiceNow development.

Conduct a current-state technical assessment of the ServiceNow platform to recommend solutions meeting business requirements.

Translate business requirements into epics, features, and user stories.

Create a solution backlog and lead backlog refinement and sprint planning.

Consult with product teams to define the approach for migrating data from Jira to ServiceNow.

Plan and execute the migration of project, board, and issue data from Jira to ServiceNow.

Develop and maintain technical documentation and knowledge transfer guides for IM&T personnel.

Develop training materials and conduct training demonstrations for ServiceNow users.

Serve as ServiceNow SME, informing stakeholders on ServiceNow license/platform upgrade features.

Provide weekly status reports on progress to IM&T.

Participate in meetings, lead assigned efforts, and coordinate as required.

Additional duties as assigned.

Required Experience/Clearance

10 years of relevant experience with a Bachelor's degree in a related field; 8 years of relevant experience with a Master's degree; or High School Diploma/equivalent and 14 years of relevant experience.

Proficiency in developing and configuring ServiceNow, particularly the Strategic Portfolio Management (SPM) Professional application.

Proficient knowledge and application of ServiceNow workflows, UI policies, permission management, and business rules.

Proficient knowledge and application of SPM features (Innovation, Demand, Agile Development, Project and Portfolio Management, Enterprise Agile Planning (EAP), and Scaled Agile Framework apps).

Experience with the Scaled Agile Framework (SAFe) and Agile development processes, particularly in large-scale enterprises.

Knowledge and experience with SAFe and Scrum methodologies and their integration within the ServiceNow environment.

Migration experience from Jira to ServiceNow.

Strong communication skills and ability to collaborate with Product Owners, Scrum Masters, and stakeholders.

Active Secret security Clearance.

Desired Experience

3+ years of hands-on experience developing and configuring ServiceNow (particularly SPM applications).

3+ years of experience with the Scaled Agile Framework (SAFe) and Agile development processes in large-scale enterprises.

ServiceNow Certifications (CAD, CIS, or other relevant certifications).

SAFe Certification (or equivalent Agile framework certification).

Experience with enterprise-level integrations; familiarity with APIs (REST/SOAP) and integration tools/plugins for ServiceNow.

Experience with IT Service Management (ITSM) or IT Operations Management (ITOM).

Equal Opportunity Employer/Veterans/Disabled

Accommodations:

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at Talent-Acquisition@redhorsecorp.com

Redhorse Corporation shall, in its discretion, modify or adjust the position to meet Redhorse’s changing needs.

This job description is not a contract and may be adjusted as deemed appropriate in Redhorse’s sole discretion.