Spanish Bilingual Medical Assistant (ZR_19782_JOB)

This is a remote position.

Role Name: Medical Assistant

Schedule:

• 40 hours/week
  
• Monday to Friday, 9:00 AM to 6:00 PM New York time
  

Client Timezone: New York

Client Overview

Join a prestigious medical practice specializing in advanced neurological and spinal care. This established healthcare provider delivers cutting-edge treatments and exceptional patient care through a collaborative approach. As part of their commitment to excellence, they’re expanding their team to enhance patient service and operational efficiency.

Job Description

We’re seeking a dedicated Virtual Medical Assistant to join an innovative healthcare practice that’s revolutionizing patient care in the neurological and spinal treatment space. This role offers an exciting opportunity to be part of a dynamic medical team while working remotely. You’ll be the first point of contact for patients, managing vital communication channels and ensuring smooth operational flow. This position combines healthcare administration with customer service excellence, offering a rewarding career path in the medical field.

Responsibilities

• Serve as the primary point of contact for incoming patient calls, providing professional and empathetic communication
  
• Manage and coordinate patient appointments efficiently using modern scheduling systems
  
• Collect and accurately document patient information and symptoms in medical databases
  
• Facilitate smooth communication between patients and medical staff
  
• Maintain detailed and accurate patient records while ensuring confidentiality
  
• Handle administrative tasks to support daily clinic operations
  
• Provide exceptional customer service to enhance patient experience
  

Requirements

Essential Qualifications:

• Proven experience in professional phone handling and customer service
  
• Proficiency in medical scheduling software and calendar management systems
  
• Strong ability to accurately collect and document patient information
  
• Excellent verbal and written communication skills in English
  
• High degree of accuracy and attention to detail
  

Preferred Qualifications:

• Excellent English and Spanish communication skills
• Previous experience in healthcare or medical office settings
  
• Strong organizational and time management abilities
  
• Demonstrated empathy and patience in customer interactions
  
• Basic understanding of medical terminology
  
• Ability to maintain confidentiality and follow HIPAA guidelines
  
• Reliable internet connection and quiet home office setup