Offer summary

Qualifications:

Knowledge of infrastructure and access management, Customer service experience required, Proficiency in SQL scripting and Microsoft tools, Basic proficiency in German preferred.

Key responsabilities:

Raise service requests for data ETL jobs

Provide end user support and resolve customer queries

Job description

Job Description:

Production support team position to support enterprise wide technical access recertification process. The position has primary responsibility of raising service requests across multiple teams, resolving and responding to customer queries.

Responsibilities:

Raise service requests for executing data ETL jobs
Provide end user support and respond to customer queries
Handle service requests and troubleshoot client issues
Document and escalate issues to management
Support processes to ensure SLAs and application availability
Maintain documentation, operational procedures, user guides and training materials

Skills:

Knowledge of Infrastructure domain and understanding of access management and provisioning preferred
Customer Service Experience a must
Functional knowledge: RSA IGL, ServiceNow, Oracle Developer Tools and proficiency with SQL scripting and Excel macros
General computer skills including Microsoft tools, email etc.
Strong organizational, multi-tasking and prioritizing skills
Good verbal & interpersonal skills
Basic proficiency in German language preferred

What we offer

A rewarding work: we offer a purpose, a competitive income and promotions based on performance
Managers that empower your ideas and your decision-making abilities. You’re encouraged to show your good vibe, determination, and open mindedness
A professional, passionate, driven, but at the same time fun workplace. It is also flexible, including Work from Home opportunities
Medical insurance with premium benefits for you and discounted for your loved ones
The better you feel, the better you work. We nurture you with highly modern office that includes plenty of fun and relaxing areas to boost your creativity. We also facilitate copiously retailer discounts, cultural and CSR activities, employee sport clubs, workshops & more.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Required profile