Sales Operations Executive

This is an internal secondment remote role based anywhere within one of our European countries of operation. You must be a permanent resident of that country and have the right to work in that country.

Our Company

Autovista Group, a part of J.D. Power provides trusted pricing and specification insights for Europe’s automotive decision makers. We have a presence in over 20 countries across Europe and Australia. We focus on the provision of automotive data, insight and intelligence to the automotive sector, offering products and solutions for every stage of a vehicles lifecycle. Deploying our experts’ skills, our depth in data, analytical precision and geographical reach, we are shaping the future of global mobility together with our clients.

The Department

Sales Operations is a team of five people based across Europe, whose purpose it is to enable sales. The team sits within the wider Finance department and works with stakeholders across Sales, Customer Services, CRM Application Support and Application Support. The department is currently going through an exciting period of change where it is exploring new tools and processes.  

The Role

As a Sales Operations Executive you will facilitate the sale and renewal of products and services by fulfilling requests to set up and modify customer product access, calculating and monitoring transactional product usage to enable invoicing, and ensuring that data is correctly captured in Salesforce.

The Candidate

Provide governance and auditing of CRM information to ensure the minimum data required is captured – rejecting incidents that do not meet these standards – so opportunities can be invoiced and provisioned.

Support Sales and Finance by collecting and monitoring product usage stats at a transactional level - in (order to raise automated and manual transbilling records – so customers can be invoiced in line with their contract.

Provide commercial support and guidance for non-standard customer contracts ensuring data is correct.

Product fulfilment of customer purchases – liaising with relevant teams (e.g. Application Support/) where required.

Provide governance of AMS data to ensure customers are receiving the correct products and services and that access has been provisioned on time and/or terminated in-line with cancellation dates.

Support the commercial leadership teams to ensure that Accounts and Opportunities are assigned correctly.

Support the Salesforce and KPI teams by re-opening opportunities and correcting opportunity fields where required for financial reporting.

Creation of reports and dashboards that support the commercial teams to manage their customers (e.g. upcoming renewals, overdue opportunities, win backs, cancellation reports).

Support the renewal process for all customers – including price notification letter analysis - looking at Price increases and contact allocation - for PNL’s to be delivered correctly in line with company t&c’s.

Provide usage statistic reports for products where internal users are unable to view or run their own.

Collect/run monthly usage stat reports out of local access management systems – storing in a central area for internal users to access.

Implement changes to processes and procedures to increase efficiency and productivity (Projects)

Assess and escalate high impact issues to the SOM.

Support the business in the testing and roll out of new applications and enhancements.

Creating and updating best practice documentation.

Good analytical, problem-solving skills and attention to detail.

Good verbal and written communication skills.

An enthusiastic approach to learning new system skills, experience using Excel and Salesforce advantageous.

Fluent in English, additional European languages potentially beneficial.

If this sounds like you, Apply Now!

The Benefits

We have a range of excellent group wide benefits like our fully flexible working policy, a wellbeing allowance aimed at alleviating some of the additional expenditure when working from home, reimbursements for your home workstation. We also have a group bonus scheme, mental and physical wellbeing support including anything from  eye care vouchers to online guidance on sleep, fitness, nutrition, stress awareness and more. We also want to see you develop and grow in your career and our learning and development run some great excellent courses to support this.

Autovista Group is a Fully Flexible organisation. Our goal is for our people to feel free to work where, when and how they choose, within their country of employment, to enable colleagues to balance their personal interests with their work commitments and deliverables, to support a happier and healthier way of life. Performance will be judged on output and colleagues will be trusted to manage their working time effectively to meet work deadlines and goals whilst ensuring their wellbeing is prioritised.