Claims Specialist - Motor Assessing

• Flexibility with hours 8am – 4pm and 9am – 5pm  
• Work close to home in our Welshpool office as well as from home
• Join a market leading West Australian organisation 

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”    

We are looking for a Claims Specialist to join our established and high preforming Motor Assessing team at our Welshpool office. 

On a daily basis this role will be accountable for providing administrative support and referral point to the Motor Assessors and Motor Assessing Managers whilst ensuring a consistent delivery of insurance claims services to our members.  

This is achieved by having great conversations over the phone and by accurate information recording on our systems. 

What will you be doing? 

• Deliver exceptional service to members, third parties and service providers on claims enquiries and lodgement referrals via multiple channels throughout the insurance claim 
• Manage assigned caseload in line with best practice procedures 
• Manage the motor vehicles salvage operations, including all cleared vehicles to be sold through the appropriate and authorised channel 
• Enable the release of salvage vehicles for auction and arranging the disposal of total losses 
• Explain total loss process including processing timeframes to members to manage expectations 
• Provide reliable and accurate correspondence on total loss claims 
• Support single vehicle claims and acting as a point of contact for external assessors and repairers 
• Assist motor claims settlement follow up actions, reviewing assessment reports and case notes to support a prompt settlement. 

What are we looking for? 

• An eagerness to learn, we will train you in all the technical aspects of the role, no previous insurance experience is needed! 
• Strong computer literacy skills and the ability to learn new systems 
• Excellent verbal and written communication skills 
• Exceptional customer service skills and a high attention to detail 
• Experience in conflict resolution and negotiating
• Time management skills 
• Commitment to putting members at the centre of everything you do 

What can we offer you? 

• A workplace culture where our people feel valued, respected and empowered 
• RAC recognise the value of flexible working arrangements to help you achieve a balance between work responsibilities and personal commitments. We support a mix of on site and remote working where applicable. 
• Be part of a purpose led organisation that gives back to the WA community 
• An environment that values ongoing career development 
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services 
• Opportunities for community engagement and corporate volunteering