Business Care Partner

Role: Business Care Partner

Location: (Hybrid) Brackmills, Northampton - 1 day per week in office however flexibility to work in the office more if you wish

Employment: Permanent

Hours: 9-5 (Mon-Fri)

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, STANLEY®, FACOM® and IRWIN®

We are actively seeking a Business Care Partner here at Stanley Black & Decker. As the Business Care Partner, your aim will be to deliver industry leading service whilst building excellent working relationships with our customers.

This is a hybrid role where you will have the flexibility to work from home and our Brackmills, Northampton office.

This is a fantastic opportunity for someone with prior customer service experience, either looking to develop in their career with the possibility of moving into other areas of the business, or someone who simply loves customer service and would prefer to stay in this field.

Key Responsibilities

• Respond to communication from both internal and external customers in a timely and accurate manner
• Manage orders and process credits on time and accurately
• Consult with Distribution Centers and Carriers to resolve issues
• Use product and process knowledge (which will be taught) to resolve relevant issues
• Continuously working to improve levels of service tailored to individual customers
• Download weekly orders and manipulate fulfilled orders via MS Excel
• Work with customer portals to manage query resolution

What are we looking for?

• Prior experience in a customer service role
• Strong interpersonal skills
• Ability to self manage
• Team player with excellent time management skills
• Passionate to deliver great Customer Service

In return, we offer:

A competitive salary and benefits package including bonus and 25 days annual leave

Excellent opportunities for continuous professional development. Being part of our global company with 60+ brands gives you the chance to continue evolving and developing your skills

Access to a wealth of state-of-the-art learning resources due to our lifelong learning philosophy

A diverse & inclusive culture. We respect and embrace differences because that’s how the best work gets done.

A highly collaborative environment where we win as a team

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

Now is your chance to become one of these people within our growing Fortune 200 Company.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.