eProcurement Implementation Lead

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Exciting Opportunity: eProcurement Implementation Lead

Ferguson’s eProcurement team is seeking an innovative and strategic eProcurement Implementation Lead to help shape and implement our eProcurement strategies. In this role, you’ll drive initiatives to meet business objectives for dedicated customer groups by capturing, articulating, and implementing strategies that enhance efficiency, integration, and customer satisfaction. As the eProcurement Implementation Lead, you’ll play a critical role in developing integration strategies, guiding key decisions around third-party partnerships, and finding opportunities to increase eProcurement utilization, expand share of wallet, and improve operational efficiency. From ideation and implementation to onboarding and performance optimization, you’ll be involved in every stage of the eProcurement process. Collaboration is key to success in this role. You’ll work with cross-functional teams across the organization—including customer groups, field teams, product squads, technical teams, analysts, data, and pricing experts—to deliver a seamless and optimized experience for both our customers and associates.

If you’re passionate about driving business success through critical thinking, innovative solutions, and collaborative partnerships, we encourage you to apply!

**This position may be remote or hybrid in accordance with company policy.**

Duties and Responsibilities:

• Represent customer group(s) interests from an eProcurement lens within the organization. Be a liaison to those teams for all things ePro related.
• Possess a thorough understanding of the customer group(s), its strategic objectives and business model, its competitors, customer audiences and journeys, strategic partners, and value propositions.
• Collaborate with the customer group(s) team to develop, implement and track critical initiatives to increase and improve eProcurement utilization. This includes both Customer Success and Partner Success initiatives.
• Work with Outside Sales, National Accounts and Business leadership to identify ePro candidates and create targeted sales enablement programs to acquire new customers and grow share of wallet with existing.
• Assess new potential partnerships from a risk and return on investment standpoint. Evaluate a prospected partner’s technical capabilities and case. Ensure prospect meets Ferguson’s “business principles”.
• Creates Standard Operating Procedures for Onboarding of New eProcurement Solution, meets with appropriate team members to review and communicate process.
• Establishes eProcurement Enablement KPI’s for new Partner relationships.
• Creates training materials and support documentation for Branch associates in relation to new partnerships.
• Participate as a key partner in eProcurement roadmap items while implementing and/or managing progress reliant on other internal teams.
• Create and present data driven business cases for future initiative prioritization and see approved initiatives through execution and ongoing ownership or handoffs.
• Creates, updates and manages Business Requirements for new/enhanced eProcurement solutions.
• Meets with Business and Technical team to validate Business Requirements for different eProcurement solutions.
• Works closely with technical teams on the deployment, testing and validation of requirements in the eProcurement solution.
• Provide guidance and education to field leadership to gain consensus and drive adoption of the digital platform and experience.
• Develop comprehensive overviews of the channels and technology landscapes internally and externally to ensure there’s a clear understanding of current state vs future direction; participate as a SME for future developments.
• Design palatable solutions, with associated implementation approaches and accompanying go-to-market strategies.
• Develop Implementation plan – this includes a project plan, supporting and training documentation, and handover process to implementation and integration teams.
• Involved in maintaining and enhancing the digitally driven processes for the field in partnership with leadership and other functional support areas.
• Provide performance reporting and insights to team members and leadership. Use the data to challenge the status quo in a productive and collaborative way to evolve eProcurement priorities and practices as needed.
• Handle and resolve technical issues of eProcurement customers, including changes in 3rd party systems and migration to automated transactions. Present solutions to ePro integration team to deploy.
• Provide cross-functional awareness of status, resourcing needs, granular requirements, dates and critical issues for integrations.
• Establish quality control processes for implementations to ensure efficiency, scalability, and adoption of solutions.
• Demonstrate business collaborator management and executive presentation skills.

Qualifications and Requirements:

• 5-7 years practical experience in managing eProcurement or digital procurement customer engagement.
• Qualifications either at educational level (Bachelor’s degree) or equivalent experience level.
• High level of technical knowledge of eProcurement and integration technologies (Hosted and PunchOut catalogs) and associated electronic integration protocols (cXML, XML, EDI, API) and the messages (Order, Confirmation, ASN, Invoice) and communication methods (AS2, HTTPS, VAN). Experience working with various eProcurement solutions (Ariba, Coupa, OpsTech, Yardi, etc.).
• Excellent written and verbal communication skills at all levels.
• Demonstrable experience of strong leadership and analytical skills.
• Project management experience and methodologies employed for efficient delivery.
• Strong social skills and confident communicator at all levels.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#LI-REMOTE

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information