Network Manager II

Are you located in the Tri-City region of Tennessee (Bristol, Johnson City and Kingsport) and have experience working directly with providers?  If so, you may be a perfect fit for an opening on our Provider Networks & Contracting team, focusing on the Tri-Cities region!  We are looking for an energetic, detail-oriented individual to become part of this team as a Network Manager.  

As a Network Manager, you will serve as the primary liaison and first point of contact for designated providers in the Tri-Cities. Your role involves educating and assisting market providers, maintaining relationships through daily interactions, and providing technical support to correct errors and manage risks for both the insurer and provider. Strong interpersonal skills are essential for effective partnership and collaboration. You will work closely with network contracting and other BCBST matrix partners, such as enrollment and operations, to support providers and achieve market initiatives. Key skills for this role include collaboration, problem-solving, and organization.

The hiring team is looking for an individual with the following experience:

·         3 years of experience in provider relations and network development with emphasis on healthcare education and reimbursement.

·         Established relationships with providers in the Tri-Cities region

·         Strong interpersonal skills, as building strong partnerships is key to the success in this role

This is a remote position with occasional provider and team meetings in the Tri-Cities.

Job Responsibilities

• Identifying educational topics, methods, and strategies to enhance compliance throughout the provider network.
• Implementing, supporting, and monitoring provider programs and enterprise initiatives
• Implementing processes and changes needed to maintain regulatory compliance, contract compliance or to improve quality.
• Handling escalated provider enrollment processing and problem resolution.
• Leading data reporting and analysis projects to monitor financial and service relations with providers.
• Consulting with providers on delivery, training and support related issues, identifying opportunities for enhancement and recommending solutions.
• Able to travel to provider offices or conduct virtual meetings as required.

Job Qualifications

Education

• Bachelors degree in business or healthcare or relevant field or equivalent work experience required

Experience

• 3 years - Experience in provider relations and network development with emphasis on healthcare education and reimbursement.

Skills\Certifications

• Ability to speak in public and conduct effective presentations.
• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
• Demonstrated ability to interpret and translate technical and/or or complex concepts into information meaningful to project team members and/or business personnel.
• Proficient in Microsoft Office (Outlook, Word, Excel, Access and PowerPoint)
• Accuracy and attention to detail
• Effective time management skills
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Strong analytical skills
• Ability to manage multiple projects and priorities
• Positive attitude, self-driven, engaging, proactive, results drive
• Knowledge in Medical terminology
• Knowledge of contract language and reimbursement methodologies, managed care business processes, case-mix adjustment, medical terminology, utilization management and applications for claims payment, required.

License

• Valid Driver's License

Number of Openings Available:

Worker Type:

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Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

Tobacco-Free Hiring Statement

To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test.  An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine  and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.

Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW.