CDD Guidance Design & Implementation Specialist

ING provides banking services and complex financing solutions to companies globally. To provide a safe banking environment for our customers, ING must comply with global Anti-Money Laundering (AML) regulations including maintaining robust Know Your Customer (KYC) controls. All KYC related domains work closely together to form the Global Financial Crime & Fraud Prevention organisation, to further the effective and efficient management of ING’s Financial Economic Crime (FEC) risks by establishing shared standardized guidance, technology, and operational processing.

The Customer Due Diligence (CDD) and KYC Control domain ensures that ING has a state-of-the-art CDD practice in place, that adeptly manages both CDD risk & operations as well as overall KYC risk for Retail & Wholesale banking across countries. This includes defining the CDD Target Operating Model, comprising all AML/ KYC related policies and implementing it as a global standard across the world and conducting oversight of bank wide CDD business as usual (BAU) activities, including operational execution across Retail and Wholesale (service ownership).

Main Duties and Responsibilities of Role

Your role and work environment:

• Act as a subject matter expert, responsible for activities such as creation and maintenance of global KYC standards & guidance.
• Provide advisory support on KYC content expertise to key stakeholders including Business, Operations and Delivery Tribes.
• Lead collaboration on behalf of 1st line of defense during discussions with 2nd line of defense concerning KYC policy requirements.

Your key responsibilities:

• Maintain the Global CDD Standards and Guidance and aligning these with other global stakeholders.
• Leading specific work packages within the CDD Guidance Design & Implementation team, including guiding and advising other professionals of the team. Managing expectations, goals and timelines of the respective work package.
• Fostering a culture of continuous improvement to KYC Standards and Guidance
• Drive maintenance, development, and realisation of (new) products / services / functionalities for (end) user on global structural solutions.
• Apply one’s experience in marketing, strategic road mapping and adhering to target audiences in the fast-changing KYC landscape and context of digital transformation.
• Act as point of contact for the global Subject Matter Expert community.
• Validate learning materials from the KYC Academy and facilitate training for your area of expertise.
• Stimulate cross-border interaction and alignment between people, expertise teams, Squads, Chapters, Front-Office organisations, and Service organisations both in central and local business lines.

Profile

Qualifications / Education

• Academic degree in Law, Economics, or other relevant field of study.
• Accreditation or certification in FEC expertise areas is a plus.

Work Experience

• 8+ years experience working in global financial services industry with demonstratable success in leading change, preferably with large global financial institutions
• Thorough understanding of key regulations (a.o. AML, Sanctions) and their respective effects on the operational landscape of KYC, including the interaction with the second line of defence.
• KYC subject matter expertise in a large multi-national, Wholesale Banking environment, with relevant track record and thorough understanding of the current market, regulatory conditions, and challenges within the financial industry. Experience with balancing 1 LOD and 2 LOD interests.

Skills & Competencies

• Fluent in English, written and spoken.
• Analytical mindset and ability to challenge the status quo and create new opportunities for a risk-based way to meet KYC requirements.
• Ability present and facilitate resolution of complex problems in a comprehensive way while prioritizing customer experience.
• Understanding of the customer life cycle incl. understanding of data and systems used in the KYC process.
• Excellent communication, networking and influencing skills with the ability to work at all levels within the organization.
• Strong resilience: ability to navigate through ambiguity and simplify complexity without losing essence.
• Organizational sensitivity.
• Proactive, can-do, and no-surprises mind-set. Overall have a healthy work ethic and a willingness to collaborate.

Wage (gross)

• 3 315 EUR/month
• *By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.