Apprentice - Infrastructure Services

Title: Apprentice

BetaNXT

The Company

BetaNXT powers the future of connected wealth management infrastructure solutions, leveraging real-time data capabilities to enhance the wealth advisor experience. Combining industry expertise with the power of our proven Beta, Maxit, and Mediant businesses, we are focused on solving our customers’ most demanding integration challenges with flexible, efficient, connected solutions that anticipate their changing needs. Our comprehensive approach reduces enterprise cost, streamlines operations processes, increases advisor productivity, and enhances the investor experience. Together with BetaNXT, wealth management firms are transforming their platforms into differentiating assets that enable enterprise scale and stimulate commercial growth. For more information visit www.betanxt.com.

• Role: 

• Involves working shifts (including weekends and holidays) as First / Second level technical support for our 24/7 Technical Operations Centre
• Monitoring and Maintaining Products and services
• Monitoring servers and systems availability and productivity and troubleshoot incoming tickets and alerts, resolve, or escalate issues.
• Building reports and dashboards.
• Logging, tracking and resolving/ escalating incidents using ServiceNow ticketing tool and maintaining history records and related problem documentation.       

• Skills required:
  • Candidate should:
    • Possess the ability to solve and isolate complex technical \ business problems with the ability to interact with the people at all levels.
    • Demonstrate exceptional verbal and written communication skills, communicate effectively with the customers and at all levels of the organization. 
    • Have the ability to understand international accents.
    • Be able to articulate the response to the customer queries.
    • Be a Critical thinker and have analytical and problem-solving skills
    • Have the ability to learn and adapt quickly to new work. 
    • Have organization skills to balance and prioritize work.
    • Have the ability to work in a team environment.
  • Technical Skills:

Mandatory skills:

• Background in computer science
• Understanding of basic IT Infrastructure functioning
• Knowledge on Windows 
• Microsoft 365 Suite – Sharepoint, Outlook, Teams, Excel, Word, PPT

Good to have: Knowledge of any scripting language: Powershell or Python

• AWS, Cloud (Any projects in AWS and Cloud)
• Awareness of Technical Operations Support / Customer Support / Enterprise Product and Support 
• Incident management
• ITIL knowledge
• UNIX / Linux Knowledge
• Hyper-V or VMWare support, DNS Servers, Terminal Services and Remote Desktops, Web Servers (IIS and Apache).
• Active Directory, Windows Server, and network concepts
• Solarwinds, Control-M, CheckMK, DynaTrace, Putty, Remedy, JIRA, Confluence, & ServiceNow. 
• Linux, UNIX commands, UNIX Shell scripting, SQL, WebLogic, Tomcat.

 Qualifications

• Engineering degree 

 Work experience

• Fresh graduates with no prior experience are eligible

 Work Environment

• Office environment (No Work from Home / remote work)
• Require working in shifts (including holidays and weekends)