You will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement.
Current work authorization for Canada is required for all openings.
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.
Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.
How You'll Make an Impact:
The Incident & Release Manager will be experienced in technology and operations incident management and have an in-depth understanding of the value of holistic incident response planning. As well as experience in rigorous testing of incident response procedures and playbooks, rapid and timely response to critical technology and operations incidents. This role will manage application releases for critical Fidelity Clearing Canada (FCC) applications that are client facing and ensure the proper change processes are adhered to.
Responsibilities:
1.Act as the Incident Manager and establish proper processes within FCC
•Ensure FIL Major Incident Management processes are followed for any major events in Canada.
•Coordinate the activities of business continuity and disaster recovery analysts for the FCC Technology group.
•For all Incidents affecting FCC, coordinate response and recovery activities with key internal employees, vendors, and other internal and external stakeholders.
•Identify and recommend enhancements to FCC Technology Business Continuity Plans (BCPs), FCC Technology Disaster Recovery Plans (DRPs) and FCC Technology Application Recovery Plans (ARPs).
•Coordinate post-mortems and root cause analysis after every incident.
•Ensure post-incident response reviews and reports are conducted on a timely basis, capturing lessons learned and improvements made to processes and playbooks.
•Develop and maintain the critical incident response decision making tree for FCC.
•Develop and maintain testing requirements for business continuity and disaster recovery for FCC Technology
2.Develop and maintain incident management playbooks
•For FCC, ensure alignment between Business Impact Analysis (BIA), BCP and DRP/ARP against existing response playbooks to various event scenarios.
•Refine existing incident response playbooks and develop additional playbooks as necessary Conduct periodic scenario analysis tests (tabletops or simulations) of response playbooks and ensuring improvements are made based on results.
3.Adhere to the Fidelity Canada Enterprise Resiliency Program for FCC
•Liaise with our clients’ International Major Incident Managers and represent our client in any major Global events.
•Recommend enhancements to the Major Incident Management framework, where necessary
4.Develop and facilitate regular training of employees and stakeholders at FCC
•Develop and structure process for incidents within FCC
•Conduct periodic training session for FCC teams and educate them about their responsibilities within each step define in the playbook.
•Evaluate and recommend additional incident response resources (people, process, and technology), where necessary.
5.Production Release Management
•Ensures successful deployment of all code delivered by the Vendors or internal teams to the Fidelity Clearing Canada test and production environments by following the Fidelity Change Management policies as they relate to the provision of services.
•Coordinates with appropriate FCC business units and vendor suppliers as applicable for each system change to ensure proper Change Management procedures are recorded and followed; this may include.
(a) identify and schedule testing resources,
(b) identify environmental set up requirements,
(c) ensure successful completion of QA and UAT,
(d) obtain sign off from business sponsors for acceptance to production environments,
(e) ensure proper integration into production environments including deployment validation and authorization to the Vendor of acceptance,
(f) ensure proper front office communication has been provided and
(g) ensure back office training considerations are accounted for where required.
•Through the management and application of the Fidelity Change Management policies, meets or exceeds all project quality and audit objectives for QA, UAT and Production implementation phases of the SDLC Cycle
•Keeps management informed on timely basis of any issues which might impact successful delivery of deployment item and escalates as required, to ensure deliverables are kept on schedule and delivered as expected.
6.Technical Support Management
•Ensures proper change management protocols are in place prior to production deployments
•Provides required documentation and visuals during audit cycles.
•Organizes and chairs meetings with appropriate FCC and Vendor resources as required to ensure QA and UAT problems are communicated and tracked to resolution
•Coordinates the planning and scheduling of all upcoming deployments with the vendors and Product Owners within FCC
7.Effortless experience
•Establishes working relationships with appropriate FCC business units
•Recommends and develops new processes and procedures as required to ensure superior service
What We Are Looking For:
Minimum 5+ years of relevant experience.
A bachelor’s degree
Experience creating and continuously improving incident management role.
Experience running complex technology and operational incidents.
Solid knowledge and working experience in brokerage or banking business environment with focus on mid/back-office applications.
Analytical thinker
Superior communication skills both written and oral, ability to effectively communicate technical material to non-technical users.
Strong interpersonal skills with the ability to collaborate, influence and build relationships.
Solid desktop computer skills using MS office.
Some of the ways we’ll help you feel valued and supported as part of our team:
Flexible working arrangements - 100% remote, hybrid, and in office options
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.
No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity?
We are proud to be recipients of the following:
Awards
• Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People
• Great Place To Work® Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer
Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team
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