Billing Systems Analyst I

Hi, I'm Erika Plazas your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Billing Analyst supports billing operations by maintaining and updating financial systems information to ensure compliance with organizational policies and government regulations. This role involves working collaboratively with cross-functional teams to address inquiries related to billing processes and ensuring timely resolution of issues. The Billing Analyst also participates in process improvement initiatives to enhance efficiency and accuracy in billing procedures.

We are looking for a Billing System Analyst I who will:

• Maintain and update financial systems data to reflect accurate customer information and billing statuses.

• Review billing records for errors or discrepancies and take corrective action as needed.

• Assist in investigating and resolving customer queries regarding billing matters.

• Collaborate with cross-functional teams to streamline billing processes and implement system updates.

• Contribute to process improvement projects aimed at enhancing billing efficiency and accuracy.

• Monitor billing metrics to identify trends and areas for optimization.

• Adhere to regulatory requirements and internal policies when handling financial transactions.

• Stay informed about changes in billing guidelines and communicate updates to relevant stakeholders.

• Provide support to internal departments and external customers on billing-related concerns.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor's degree in business administration, finance, accounting, or a related field (or equivalent experience).

• Minimum of 2 years of experience in billing operations, preferably within a service industry.

• Knowledge of billing software and financial management systems.

• Familiarity with government regulations governing billing practices.

• Excellent attention to detail and accuracy in data entry and processing tasks.

• Strong analytical and problem-solving abilities.

• Ability to work independently and collaboratively in a fast-paced environment.

• Effective communication skills with both technical and non-technical audiences.

• Adaptability to changing priorities and deadlines.

• Commitment to quality assurance and compliance standards.

Who will love this job?

• A trusted team player – you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect

• A growth driver – you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision

• A game changer – you dream big and push the limits of what's possible to improve for yourself and others

• A leader – you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow

• A strategist – you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits

• Work from Home, in-office, or hybrid

• Paid Vacation, Birthday, Volunteer and Holiday Time Off

• Education Reimbursement

• And so much more

• View More Benefits

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. Learn more.

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