Client Manager – PPE & Fire Product Certification

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Job Title: Client Manager – PPE & Fire Product Certification

Location: Remote Based – Australia

Job Type: Permanent, Full-Time, 40hrs p/w

Join BSI Australia as a Client/Certification Manager and lead the way in Product Certification!

Are you ready to play a pivotal role in shaping the future of product certification? BSI Australia is seeking a dynamic Client Manager / Certification Manager to join our Product Certification team.

This exciting opportunity allows you to manage and develop certification schemes that impact a wide range of industries, with a primary focus on Benchmark, CE, UKCA, and Kitemark certifications.

In this role, you'll be responsible for delivering high-quality product evaluations, ensuring that every product meets the highest standards of safety and compliance. With a focus on Personal Protective Equipment (PPE), Fire Safety Equipment/Fire Suppression Systems, you'll have the opportunity to work across a broader spectrum of sectors, including construction, plumbing, and electrical products.

You'll have the chance to work closely with clients, ensuring their satisfaction while driving the commercial success of the business. If you're a motivated professional with a passion for quality, innovation and product safety, this is the perfect opportunity to make your mark.

Key Responsibilities:

• Lead the management and development of product certification schemes, focusing on Benchmark and extending to global standards such as CE, UKCA, and Kitemark.
• Oversee product evaluations for PPE, fire safety equipment, and more.
• Recommend the issue, re-issue, suspension or withdrawal of certificates, and report recommendations.
• Proactively identifies new and/or amended product standards/directives and ensures BSI’s certification schemes are kept up to date and relevant to current market needs
• Attend and contribute to Standards Committees, notified body working groups and other external bodies to represent BSI's interests.
• Ensure the highest standards of product quality, safety, and compliance, delivering “right first time” evaluations.
• Cultivate strong client relationships, maintaining satisfaction and driving commercial success.
• Work to ensure new products are brought successfully to market, collaborating with Marketing, Sales and New Product Development to achieve this
• Contribute to the growth of our product certification business while meeting key targets.

What We’re Looking For:

• Strong Technical Background: A degree in a technical discipline, or equivalent demonstrated technical expertise, is essential.
• Deep Knowledge of Standards: A solid understanding of Australian, International, European, and British Standards, along with an awareness of evolving certification and testing trends.
• Certification Expertise: Familiarity with product certification, management systems, and testing principles, along with practical experience applying certification system standards and requirements.
• Quality Assurance Expertise: A comprehensive understanding of quality systems, philosophies, and internal auditing practices, with a focus on continuous improvement.
• Global Industry Awareness: An up-to-date knowledge of national and international developments in certification and testing standards, keeping you ahead of industry trends.
• Regulatory Knowledge: Familiarity with relevant product-related legislation and European Directives.
• Assessment Skills: A solid grasp of assessment techniques, ideally with experience as a lead assessor—or a willingness to undertake training to achieve lead assessor qualifications.
• Experience with Certification Bodies: Experience with certification techniques at BSI or a similar certification body, with a strong understanding of international quality standards like ISO 17065 and ISO 17025.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance, and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you're looking for a rewarding career where you can drive excellence in product certification and make a real impact, we'd love to hear from you!

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.