Field Services Engineer Denmark

Why Sakura?

When it comes to diagnosing cancer, there’s no time to wait!

At Sakura, we’re driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners & patients with best-in-class innovations, quality and customer care.

What we do:

We empower pathology professionals all over the world by providing integrated solutions to deliver accurate & fast diagnoses of cancer, to optimize treatment success for each life we touch!

The opportunity:

If you are a proactive problem solver with excellent communication skills and a passion for providing exceptional customer service, we would like to hear from you. As a Field Service Engineer, you will independently support Sakura customers in various technical areas such as installation, training, support, repair, service and warranty.

Your area of responsibility will mainly be the western part of Denmark. Occasional support in other regions may be required & will be arranged in consultation with you.

Key responsibilities:

• Provide effective technical support to customers & internal stakeholders.

• Manage, co-ordinate, monitor, repair and install Sakura (demonstration) equipment.

• Keep abreast of and implement new developments, improvements and regulations for Sakura products.

• Maintain a working knowledge of all Sakura equipment by attending regular technical training at the Sakura Academy.

• Responsible for effective and efficient complaints handling.

• Achieve personal and team goals set at the beginning of the fiscal year.

• Timely and adequate reporting through CRM.

• Quality assurance.

• Participate in various project teams.