Technical Support Representative

Technical Support Representative 

Founded in June 1996,  VS Media (HC Media) is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients’ online presence. From streaming live video to billing solutions to gamification development, we leverage the latest technology to provide the best digital experience possible.

About the Job

We need an intelligent, hard-working, organized individual for our 7am-3pm shift. As we are an internet-focused tech company, please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media (HC Media) understands and respects that such content is not suitable for all applicants.  

General Responsibilities 

This position will be responsible for providing technical assistance to customers and clients by resolving basic technical issues and providing troubleshooting support.  Success in this role requires a tech-savvy and customer-focused individual with strong interpersonal and communication skills, the capacity for independent judgment and discretion, as well as exceptional critical thinking and problem-solving abilities.

Primary Responsibilities

• Troubleshoot and resolve basic technical issues related to computer systems, software applications and networks. 
• Offer exceptional technical assistance to customers via phone, email and chat, ensuring a high level of customer satisfaction.
• Use exceptional communication and interpersonal skills to guide customers and clients through step-by-step solutions, using remote access tools when applicable.
• Utilize critical thinking skills to troubleshoot and resolve issues efficiently, ensuring a customer-friendly experience.
• Escalate complex issues to higher-level support or relevant departments as necessary.
• Maintain and follow up on open tickets to ensure timely resolution and customer satisfaction.
• Accurately document all interactions and technical solutions in the company’s ticketing system.
• Document common issues and solutions to contribute to internal databases.
• Stay informed about product updates and system changes, sharing relevant information with cross functional teams to enhance overall support and prevent information silos.
• Work closely with other technical support team members to share insights and improve the technical support process.
• Collaborate with cross-functional teams to address customer and client needs 

Minimum Qualifications and Requirements

• 6+ months of technical support-based experience
• Exceptional written and verbal communication skills
  
• Strong typing skills 
• Must be fluent in English
• Excellent critical thinking and problem-solving abilities
• Applicants must be comfortable with working around adult content

PERKS

• Extra healthcare coverage provided by Canadian Medical (eligible after 90 days of employment)
• Paid Vacation as further explained in your Employment Contract
• Performance assessments to maintain open communication and keep you on track

Compensation55,000-60,000 CZK/Month