Patient Care Services Representative

About Winona:

Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.

About the role:

Winona is looking to hire a full-time remote Patient Care Representative. For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for Winona.

Seniority Level: Entry-Mid Level 

Responsibilities:

• Answering questions about Winona’s products and services.

• Delivering information about Winona’s offerings.

• Ensuring patient satisfaction and maintaining professional patient support.

• Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible.

• Keeping records of patient interactions, processing patient accounts, and filing documents.

• Taking the extra mile to engage with patients.

Requirements:

• Experience working in a medical-related job

• Strong customer service experience

• Has availability to work some weekends

• Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics

• Comfortable making calls with patients

• Comfortable using social media

• Excellent communication and writing skills

• Attention to detail and a good sense of judgment

• A personal computer with stable internet

• Available to work from 12 PM to 8 PM Pacific Time, with one weekend day per month

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

• Work wherever you choose

• Unlimited PTO

• Non-working holidays per country of residence

• Medical/Dental/Vision insurance (US-W2)

• Referral bonuses

• Financial support for online courses

• Fun and casual work environment

• Employee engagement activities and virtual gatherings

• We are a diverse, global team! 🌍