Solutions Engineer

About the role:
100% of our customers are software companies that are looking for a better way to build, deploy and manage integrations to solutions their customers use. We are looking to add Solutions Engineer who combines their technical knowledge with persuasive sales skills. We require a strong background in software development, along with a broad understanding of modern web development approaches and best practices. You will work in partnership with our sales team to understand the needs of our customers by providing technical support, becoming a trusted advisor to customers, and creating solutions for unique customer challenges. You will help strategize on how to navigate winning sales cycles, provide and lead demos and close business.

Our Solutions Engineers have passion for what we do, thrive in a dynamic and collaborative environment and have the willingness to jump in and get things done. They are team players, comfortable in both the business and technical context, interacting with executives and talking shop with our technical audiences.

What you will do:

• Partner with sales teams to plan, prepare and execute on sales strategy as the ultimate product expert
• Thoroughly understand all aspects of the Prismatic platform in order to explain the technology to all types of users
• Be the trusted advisor to both prospects and customers to ensure they get the correct business value from our technology
• Manage and run PoCs, guiding measures of success and towards meaningful outcomes
• Craft content to show customers how to leverage Prismatic for specific use cases
• Solution business and technical requirements and explain them in simple terms
• Assist with RFPs and questionnaires in the context of sales cycles
• Respond to Security Documents, coordinating with other internal specialist teams
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line
• Contribute reusable assets to the Sales Engineering team and the company at large
• Collaborate closely with Product Marketing, Product Management and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies

About you:

• 3+ years of customer-facing experience in a solutions/sales/pre-sales engineering or other customer-related technical role
• can transform jargon into a cogent narrative relating to the specific needs of a wide range of people, from developers to product managers and enterprise C-levels
• possess strong technical skills, ideally from software development experience
• have an understanding of programming concepts and methodologies
• familiarity with Javascript, Typescript, or Python and are comfortable reading/writing code
• knowledge of modern web technologies or frameworks and their ecosystems (npm, node.js, react)
• have excellent verbal and written communication skills with comfortability presenting to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos
• understand and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value
• have hands-on experience with integration platforms, web services, APIs, and common authentication patterns (OAuth2, API Keys, etc)
• have the ability to connect a customer’s specific business problems and Prismatic’s solutions
• have a passion for technology and problem-solving. Able to make the complex sound simple!

Bonus Points:

• Understand best practices in enterprise network architecture and security
• Deep knowledge of software engineer best practices and tooling (dependency management, deployment management, version control, testing frameworks etc)
• Deployed full-stack applications to a production environment
• Earned Cloud Solutions Architect Certifications
• Engaged with platform security & privacy regulatory standards like PCI DSS, HIPAA, and SOC-2
• Undergraduate degree in Computer Science, Engineering or related fields

The pay range for this role is...

• $150,000 base, $75,000 variable; no equity is included at this time.