D365 Team Lead - COE

Are you ready to take your career to the next level? We have an exciting opportunity for you to lead and innovate with our Dynamics Business Applications team. This role is a combination, drawing not only on your solution architectural knowledge but also leading a team of Dynamics consultants. You will collaborate closely with business stakeholders, project managers, and developers to understand requirements, design, and deliver scalable solutions using the Microsoft Dynamics 365 CE applications and Power Platform stack. Your role will ensure seamless integration across various systems and platforms.

Our customers embark on 12-month+ programmes with us to support ongoing development of their Dynamics CE and Power Platform estate. This journey includes a variety of engagements, from building and enhancing solutions to educating and strategising on how to leverage the breadth of platform capability across their entire organisation. These customers view the Microsoft Dynamics CE and Microsoft Power Platform as a strategic tool for their business success, and it is our mission to understand, advise, and support them throughout this journey. Each customer has unique objectives, outcomes, and constraints, making this role an exciting and dynamic opportunity to lead our Centre of Excellence (COE) team.

This is a great time to join us and be part of building a team that is already making significant strides. Your contributions will be pivotal in shaping the future of our Business Applications initiatives.

What you'll be doing... 

• Customer Engagement: Manage all COE customer contracts, ensuring relationship health, controlling churn, customer satisfaction, trusted advisor, backlog management, value creation, roadmapping, and engagement.
• Consulting Leadership: Lead Dynamics 365 CE consulting engagements from scoping and planning to implementation and delivery.   Demonstrate a significant depth of knowledge of the Dynamics 365 CE first party applications and previous implementations experience is essential.
• Team Development and Line Management: Grow, mentor, and manage the COE squad, ensuring high-quality standards, providing technical guidance, and overseeing utilization, forecasting, hiring, and performance. Keeping the team motivated and supported is key. Support resource planning in collaboration with Project Managers and Delivery Managers.
• Escalation Management: Act as the first point of contact for escalations and prioritization within the team.
• Innovation and R&D: Work with the R&D team to identify new opportunities for templates and automated processes. Create Innovation Hub Environments to deploy prebuilt ANS solutions for customers to explore and ideate on how they can use these solutions across their business and tailor them to their specific needs.
• IP Development: Build intellectual property to support COE engagements and help customers manage their Dynamics and Power Platform estate.
• Standards and Processes: Define and refine processes to ensure consistent and high-quality customer experiences.
• Sales Support: Assist in sales efforts by identifying opportunities for additional customer engagement and support of renewals.
• Customer Journey: Define and track customer journeys using the ANS 6Ps Framework (Purpose, People, Platform, Process, Portfolio, Promotion).
• Education and Training: Conduct education sessions to enhance customer and internal team knowledge.
• Best Practices: Provide best practices and advice to customers building their internal capabilities. Our standards become our customers standards and we lead by example.
• Innovation Sessions: Run innovation and ideation sessions to inspire customers around the Dynamics applications and associated technology.
• Stakeholder Management: Understand and expand the organizational footprint of Dynamics and the Power Platform within customers, building relationships with key stakeholders.
• DevOps and Agile: Utilize DevOps and Agile methodologies for project leadership and program management.
• Security Clearance: Must be SC Cleared or able to obtain Security Clearance.

What  we'll need from you... 

• Project and Programme Management: Experience in managing successful Agile programs (MSP) and delivering large mixed technology projects.
• Line Management: Proven experience in line management and team development.
• Product Development: Desirable experience in product development.
• Industry Knowledge: Strong knowledge of industry and technology trends.
• Certifications: Relevant certifications such as PL-200, MB-210, MB-220. MB-230, MB-240, PL-600, PL-900, AI-900, AZ-900, Agile Practitioner, Scrum Frameworks, and PRINCE2® Practitioner are desirable.