Case Manager (Customer Service) (Remote)

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!
 

Overview: 

Providing our clients with exceptional service is the foundation of our business. As a member of the Case Management (Alternative Dispute Resolution - Resolute) team, you'll assist in scheduling mediations and arbitrations.

What you'll do:

• Scheduling mediations and arbitrations for corporations and law firms
• Handling high volume of email and telephone support requests from judges, lawyers, paralegals, legal secretaries, and insurance personnel
• Tracking email notifications generated by online system
• Assisting with various Company projects Requirements
• Other related duties as assigned

Who you are:

• Excellent organizational and communication (verbal and written) skills
• Ability to accurately determine and swiftly resolve client needs to ensure that overall client experience is positive and exceeds expectations
• Strong computer skills including established proficiency with Microsoft Office products
• Learns new software programs quickly; experience in technology troubleshooting a plus
• Adept at multi-tasking and working quickly and effectively
• Detail-oriented approach to projects and pride in work product
• Functions effectively as part of a cohesive and collaborative team, as well as independently

Benefits:

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Remote Work Structure
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.