Vendor Enrollment Specialist

Protos Security is the largest technology-enabled security officer management company in the U.S.  In addition to providing our clients with industry leading security management software, Protos offers security guarding services via a national network of thousands of vetted and managed, local security vendors.  

We are currently looking to hire an entry-level Vendor Enrollment Specialist to work full-time, Monday through Friday, in a remote capacity.  Reporting to the Enrollment Manger and working closely with a team of other Specialists, you will be the gatekeeper for prospective security guarding companies who either approach Protos asking to join our national network, or who have been solicited to join by one of our Development Managers. Through phone and electronic communication, you will execute daily activities which support the application, vetting, admission decision making, and enrollment processes for prospective members. If you are a detail oriented and enthusiastic team player looking to grow your career in an expanding and industry-leading service organization working each day to keep people safe, read on!   

Essential Duties and Responsibilities May Include:

• Review incoming applications to ensure that prospective vendor partners meet minimum requirements 
• Communicate with vendors to obtain all needed insurance, licensing, tax, and contractual documentation 
• Verify that documents received are authentic and meet requirements by contacting insurance brokers and state licensing authorities
• Work with all parties involved to clarify or resolve any issues identified
• Conduct admission-based analysis to prevent geographic oversaturation, ensure that new vendor enrollment meets predetermined needs, and that approved vendors present specific added value to the network
• Make independent determinations on admission for prospective vendor partners who directly apply for membership
• Coordinate with Development Managers to enroll prospective vendor partners they have solicited 
• Identify and contact inactive network members in needed geographic areas to encourage and process re-enrollment 
• Manage documents across data repositories, including hard and digital copies as necessary
• Work with internal partners as needed to provide support and/or resolve enrollment-related issues
• Maintain vendor and contact profile data; document all communications in company systems, spreadsheets, or reports 
• Participate in weekly meetings to discuss business objectives, P&P adjustments, audit needs, areas of the country where additional vendors are needed, and provide feedback regarding internal IT-related process and workflow      
• Be a team player, sharing best practices and lessons learned with other members of the Enrollment team to ensure a level of consistency across all vendor interactions  
• Maintain a positive and professional demeanor, representing Protos in full compliance with applicable laws, regulations, policies, and procedures
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives

Qualifications:

• Minimum of an Associates degree from an accredited college or university 
• At least 2 years in an enrollment, compliance, onboarding, account management, or similar role is required  
• Previous experience must have been vendor or client facing, interactive, and included relationship building
• Agree to uphold our company values of Stay Curious, Take Ownership, Build Relationship, and Be Principled
• Highly organized and methodical, with a systematic approach to work
• Process driven and detailed oriented, with excellent prioritization and time management skills
• Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems quickly
• Strong communication, collaboration, and leadership skills 
• Demonstrated ability to work in a team-oriented environment
• Proficient in data validation and sorting
• Microsoft Office (Excel, Word, Outlook) proficiency required; Excel knowledge preferred
• Security industry experience helpful, but not required

Additional Information:

• Position:  Full-time, exempt
• Compensation:   Base salary commensurate with experience + performance based year-end bonus
• Benefits:  Health, Vision, Life and Dental Insurance; Generous Paid Time Off; Retirement Plan 401(k); Flexible Spending Account; Health Savings Account; Leave options; Employee Assistance Program 
• Travel:   Up to 10%

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.