Document Retrieval Specialist (ZR_19646_JOB)

This is a remote position.

Responsibilities:

• Contact clients to retrieve necessary documents for bankruptcy filing, including bank statements and IDs
  

• Guide clients, especially those who are elderly or tech-challenged, through the document submission process
  

• Upload and organize client documents in Dropbox according to company standards
  

• Nurture client relationships to ensure all required documentation is obtained in a timely manner
  

• Use Time Doctor for accurate time tracking and productivity monitoring
  

• Manage a high volume of cases simultaneously, ensuring all deadlines are met
  

• Collaborate with the broader team to continuously improve processes and enhance client experience
  

Requirements

• Excellent communication skills, both verbal and written (Bilingual English and Vietnamese)
  

• Strong problem-solving abilities and patience when dealing with challenging situations
  

• Proficiency in using digital tools such as Dropbox and time tracking software
  

• Ability to work full-time (40 hours per week) with a dedicated schedule
  

• Experience in customer service or client relations preferred
  

• Basic understanding of financial or legal documents is a plus
  

• Comfortable working in a remote environment with a focus on productivity and results
  

• Commitment to maintaining confidentiality and handling sensitive information with utmost care
  

Benefits

• Incentives and Bonuses
  
• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job